Lead Host
4 months ago
REQUIREMENTS
- Be at least 16 years of age.
- 1 year of high volume restaurant experience
- Willing to go the extra mile to satisfy every need of our guests.
- Knowledgeable about the menu and the varying products we carry
A DAY IN THE LIFE
The Lead Hostess or Host is responsible for providing a positive first and last impression to our guests. You will greet customers as they enter and exit the restaurant, take and manage reservations, control a waiting list, provide guests with menus, and show guests to their seats. You will answer phone calls and customer inquiries about the restaurant and menu.
- Greeting guests as they enter and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations, and answering questions.
- Providing great customer service.
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