Warranty Coordinator
2 months ago
Role Overview
Deliver a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals. Provide timely and efficient administrative support to homeowners, trade partners, and warranty team members for warranty inquiries and work.
Core Functions
- Manage, schedule and follow up on all warranty calls or emails with professionalism and proper documentation to support the Warranty Team and provide world class customer service to our customers.
- Ability to problem solve and communicate clearly with the customer or team the appropriate action plan to resolve any of their warranty needs.
- Assist in facilitating morning warranty meetings and priorities for the week or upcoming weeks regarding work orders.
- Coordinate and mange trade partners or vendors to ensure customers’ needs are met within a reasonable time period. This includes: scheduling, ordering materials, price negotiation, appointment reminders and follow-ups, timely payment, etc.
- Know and adhere to all standards set forth in Betenbough warranties as well 2-10 guidelines.
Preferred Qualifications
- Proficient in Outlook (e-mail and calendar functions), Excel, computer software systems, scheduling.
Work Environment and Physical Requirements
- Variation of environments.
- Vision for near, mid-range and far as well as hearing for low, medium and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
- Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
- Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
- Ability to lift 5 - 20 pounds.
Hours and Schedule
- 45 - 50 hours per week (7am-5pm, M-F).
- Saturdays required.
- No evenings or Sundays.
- Minimal travel required for company events and inter-region collaboration.
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company-Issued Cell Phone
- Company Training Opportunities
- Company-Sponsored Vision Trips
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