Housekeeper/Porter

Job DescriptionJob DescriptionThe goal of the Housekeeper is to maintain all interior areas in a clean, attractive and safe condition throughout the property while safely using equipment and materials following all manufacturers’ directions. Continually works to increase his/her working knowledge of the property. This is a comprehensive description of this position, but it should be noted that some duties and responsibilities might not be specifically addressed. A team approach is encouraged by ChadNic Properties, and employees are expected to perform any reasonable request or task that is consistent with the company’s objectives. All employees are expected to adhere to all procedures and policies contained in the directives and manuals issued by Company Name and/or otherwise communicated in writing or verbally.

In coordination with the Community Director and Maintenance Manager the Make Ready/Porter primary responsibility is to ensure that all vacated apartments are thoroughly restored to "make ready" status in a timely manner and according to Community Manager's timeline. The Make Ready/Porter responsibility is the upkeep of the property in order to enhance and maintain its curb appeal. The Make Ready/Porter will carry out assigned duties in a safe manner and other duties as requested by the Community Director. The Make Ready/Porter will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
PORTER/MAKE READY
Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA and Fair Housing, etc.
Routinely performs the following duties in order to restore the apartment to "make ready" status:

• Trash out of the apartment.
• Checks all lights and replaces when necessary.
• Replaces or repairs windows, screens, and hinges, sliding glass doors, shelves, mirrors and interior and exterior doors and locks.
• Checks appliances and informs Community Director/ Maintenance Supervisor of problems.
• Assists in changing or removing appliances from apartment.
• Makes keys when necessary and changes locks at time of move in.
• Checks all plumbing fixtures and repairs/replaces when necessary.
• Painting Apartments
• Repairs or replaces mini blinds, ceiling fans, etc.
• Repairs holes in walls, paints as necessary.
• Changes a/c filters

GENERAL

• Be knowledgeable of inventory levels of spare parts and maintenance materials; weekly inform the community director.
• Be aware of all utility meter shut - offs, apartment and fixture cut-offs and sewer clean outs.
• Assist maintenance with service requests if needed.
• Performs work area clean-up and safety related duties.
• Delivers notices to apartments.
• Ensures that storage areas are locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps shovels as circumstances warrant.
• Performs any additional duties assigned by the Community Director and Maintenance

• HOUSEKEEPER:
• Performs manual cleaning work on-site at property location, including cleaning vacant apartments, offices, halls, restrooms, stairwells, amenity areas, flooring, windows, doors, furniture, and emptying trash. If applicable, clean occupied resident apartments, as directed by Supervisor.
  • Bathrooms – clean toilets, shower/bathtubs, counters/sinks, mirrors, and floors.
  • Bedrooms – if applicable, strip linens from bed, wash, dry and fold linens, make bed with clean linens.
  • Kitchen – clean counters, sink, floor, wipe down top/outside of appliances.
  • Throughout – wipe door handles, vacuum/sweep/mop floors, dust, take out trash, remove lint from dryer lint trap and alert Supervisor if there are any evident issues throughout the unit.
  • Mechanical Rooms/Storage Closets – clean/sweep/wipe down all areas in accessible HVAC and water heater closet/storage room.
  • Floors – sweeping, sweeping, damp/wet mopping, stripping, waxing, buffing, and disinfecting. NOTE: Ensure that the appropriate caution/safety signs are properly set up prior to performing such duties.
  • Walls and ceilings – washing, wiping, dusting, spot cleaning, disinfecting, deodorizing,
    remove dirt, dust, grease, film, etc., from surfaces using proper cleaning and disinfecting solutions.
  • As directed, clean entrance/exit ways in recreational areas, hallways, stairways and elevators.
  • Discard waste/trash into proper containers and reline trash receptacle with plastic liner.
  • If applicable, clean and stock cart before placing cart in locked storage room. Ensure all chemicals are inaccessible to residents. Housekeeping cart must be locked and inaccessible to residents when unattended. Take mops and cleaning cloths to designated area at the end of shift.
  • If applicable, complete community laundry and ironing, as assigned. Complete both resident and personnel laundry and ironing, as assigned.
  • Ensure that assigned work areas are maintained in a clean, safe, comfortable and attractive manner and keep work/assignment area free of hazardous objects such as protruding mop/broom handles, unnecessary equipment, supplies, etc.
  • Clean all public areas, common areas and work areas, as directed by Supervisor.
  • As directed, remove trash from vacant apartments. When notified by Supervisor only, remove to storage area or dumpster, abandoned furniture, boxes, trash, etc.
  • Use appropriate protective equipment and supplies when handling infectious material and/or hazardous waste chemicals.
  • Follow proper techniques when mixing chemicals, disinfectants, and solutions used for cleaning. Refer to manufacturer’s instructions when necessary.
  • All chemicals are to be properly labeled, MSD sheets maintained on all chemicals and stored in proper containers in compliance with EPA and hazardous material guidelines.
  • When lifting heavy or awkward items, use a support belt and/or get assistance. Use the appropriate personal protective equipment (PPE), (i.e. gloves, mask, goggles, etc.) for the task at hand and in compliance with company guidelines.
  • Travel to pick up supplies and parcels when directed by Supervisor.
  • Following company guidelines complete all necessary paperwork and forms.
  • Perform all job duties in a manor that incorporates both customer service and safety.

Performance Standards and Expectations

• The job requires company-approved attire and he/she must portray a neat, clean and well-groomed professional appearance.
• He/she must be project/team oriented, trustworthy, honest and enthusiastic.
• The employee shall perform his/her duties ensuring completion in a zero-defect and timely manner using standards of dependability and productivity.
• The employee must be willing to learn, possess good communications skills, can work independently and be willing to participate fully in designated training programs and staff meetings.
• This position only has authority that is specifically delegated by the Supervisor.
• The employee must genuinely support and promote good tenant/resident service and relations while being customer service oriented.
• Regular attendance is mandatory.

Mental and Physical Requirements
Constantly: The employee must be able to be on his/her feet and be able to perform the following activities for a period of 66 – 100% of the time.
Examples are:

• Kneel/Bend/Squat/Stoop when performing routine cleaning duties.
• Reach above shoulders to perform routine cleaning duties.
• Climb stairs to perform routine duties at properties with multi-story buildings.
• Posses finger dexterity to handle equipment and tools to perform routine cleaning duties.
• Carry and lift tools and supplies, etc.

o Between 1-25 lbs. – Constant need (66% to 100% of time)
o Between 25-50 lbs. – Frequent need (33% to 66% of time)

• Perform general and detail observation.
• Follow all work safety programs and instructions.
• Interpret written and oral instructions.
• Read and/or comprehend manufacturer’s and product label directions.
• Effectively communicate with residents and staff members.
• Have adequate vision and mobility.

Frequently: The employee must be able to perform the following activities for a period of 33% to 66% of the time.

• Clearly observe things beyond and arm’s reach.
• Carry and lift cleaning tools, supplies and step ladders, etc.
• Carry and lift items weighing 1-25lbs.

Occasionally: The employee must be able to perform the following activities for a period of 1% to 33% of the time.

• Carry and lift cleaning tools, supplies and step ladders, etc.

o Between 75-150 lbs. – Occasional need (1% to 33% of time)

• o Over 150 lbs. – Occasional need (less than 1% of time) Supervisor.

Education and Experience

• High school diploma or equivalency is preferred.
• Prior Housekeeping or Janitorial experience is preferred.
• Skilled and knowledgeable in the use of proper cleaning techniques and chemical handling, requirements and use of equipment to include dollies, buckets, and step ladders.

Other Qualification Requirements

• A valid state driver’s license.
• Current auto liability insurance.
• Dependable transportation.
• A telephone where you can be reached.

 

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