Coffeehouse General Manager
2 weeks ago
Our mission in every Sweetwaters cafe is to Make Our Guests Day. How do we do this? We have a company culture and team of people that love what they do every day Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 30 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.
Sweetwaters Coffee & Tea is a premium coffeehouse brand and a dynamic minority and woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We have over 35 locations and continue to grow across the nation. Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day
LOCATION: | Ann Arbor - one of our company owned locations
WEBSITE: | SweetwatersCafe.com
OUR PURPOSE
To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.
We are driven to:
Communicate to build strong relationships.
Create a contagiously fun environment for staff & guests.
Be passionate about seriously great drinks, foods & service.
Pursue profits as a measure of success & path for growth.
POSITION DESCRIPTION Our ideal candidate will oversee the management and operations of a company owned Sweetwaters Coffee & Tea, attaining sales & bottom line financial goals while fostering a fun team environment. Be ready to handle steady guest volume and dynamic staff.
RESPONSIBILITIES
- Actively build sales, profitability, and guest counts.
- Executes on delivering excellent product execution, guest service, and team management.
- Maintains and implements quality standards in all products, operations, and guest service.
- Manages and develops a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.
- Actively participates in marketing for the caf.
- Manages P/L's, payroll, scheduling, inventory, and ordering.
- Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
- Maintains the aesthetics of the caf to brand standards and ensures the team delivers a premium experience to guests.
- Adheres to all health department, OSHA, and ADA regulations.
- Bachelors degree or equivalent.
- Proven management experience.
- Hospitality experience.
- A strong work ethic with the ability to multitask and work under pressure.
- Excellent communication skills, both verbal and written.
- Strong organizational skills.
- Impeccable service standards and attention to detail.
- Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
- Ability to work both independently and as part of a team.
- Ability to lead and coach others with a passion for training and leading by example.
- A strong understanding of P&L statements.
- Actively promotes a positive and productive work environment.
- Ability to work in a multi-ethnic/multi-cultural environment.
- Ability to work a flexible schedule including some evenings and weekends.
- Ability to use Microsoft Word and Excel.
- Servsafe certified.
- A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment.
BENEFITS
Competitive salary
Paid time off
Health insurance
Retirement savings
Direct deposit
Employee discounts
Opportunity for professional and financial advancement in our growing company.
Brewed coffees, teas, and Cold Brew coffee are perks during shifts
SUBMISSION FOR CONSIDERATION
- Cover letter noting your interest, available start date, and desired salary
- Resume
- LinkedIn profile
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