Dual Front Desk Supervisor

7 days ago

Hanover, United States Aloft Arundel Mills BWI Airport Full time
Job DescriptionJob Description

We have an exciting opportunity to join our team as the Dual Front Office Supervisor overseeing our Aloft and Element Hotel.

Responsibilities:

The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Essential Job Tasks:

  • Assists in the operations of the Front Desk by supervising all Guest Service associates.
  • Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
  • Fills in at the Front Desk during busy periods or when staffing needs dictate.
  • Performs other duties as assigned by management.

OTHER TASKS

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Qualifications:

  • Marriott / Lightspeed Experience preferred 
  • Prior front desk supervisory experience
About Company

Find the sweet spot between eclecticism and comfort at Aloft Arundel Mills BWI Airport. Situated minutes from BWI Airport and Fort Meade, our hotel offers the things you need for an exceptional and inspiring stay with onsite dining paired with live music, loft-style guest rooms, fitness facilities, and 540 square feet of versatile event space.


Discover balance at Element Arundel Mills BWI Airport. Our Hanover, MD hotel is located minutes from BWI Airport and Maryland Live Casino. Get your shopping done at the nearby Arundel Mills Mall, or discover our local nearby breweries. Flying to BWI? Our complimentary airport shuttle can get you to and from the airport.

  • Front Desk Attendant

    3 days ago

    Hanover, United States Southern Management Corporation Full time

    Part-time, with ability to work weekends. Must have valid drivers license. Responsible for greeting visitors and performing clerical tasks. Typical duties include offering advice and information to customers, taking phone calls, updating databases, t Front Desk, Attendant, Manager, Skills, Hotel, Property Management

  • Hotel Front Desk Clerk

    1 week ago

    Hanover, United States Aloft Arundel Mills BWI Airport Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Evening Front Desk

    7 days ago

    Hanover, United States Six South Hotel , Hanover, NH Full time

    Description: **Are you naturally a Friendly, Helpful person?** **Do you want to make a positive Impact each day?** The Front Desk is the place for you! Create a memorable stay from reservation to check-out, and help guests enjoy the area with your personal recommendations. **Benefits**: - Weekly Paycheck - 401k plus generous company match - Paid Time...

  • Hotel Front Desk Clerk

    7 days ago

    Hanover, United States Aloft Arundel Mills BWI Airport Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Receptionist and Barista

    5 days ago

    Hanover Park, United States Ignite Medical Resorts Full time

    We are on Fire Hanover Park! Ignite Medical Resort of Hanover Park is Hiring! If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art Receptionist, Barista, Front Desk, Administrative, Healthcare

  • Housekeeping Supervisor

    2 weeks ago

    Hanover, United States Aloft Arundel Mills BWI Airport Full time

    Job DescriptionJob DescriptionWe are currently hiring a Housekeeping Supervisor who assists the executive housekeeper and assistant executive housekeeper in directing the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment in accordance with corporate and franchise standards. Responsible for all aspects of the...

  • Retail Front End Supervisor

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Hanover, PA 17331, United States Burlington Full time

    Burlington - JobID: 214461 [Department Manager] As a Retail Front End Supervisor at Burlington, you'll: Supervise all store functions and associates while in the role of Manager on Duty; Maximize sales results through training, developing, and coaching direct reports; Promote safety for both customers and associates by adhering to company guidelines; Solve...

  • Quality Supervisor

    1 week ago

    Hanover, United States McClarin Composites Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYThe Quality Supervisor is responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality of manufactured products. Maintains close working relationships with other department managers and supervisory personnel to...

  • Regional Operations Manager

    1 week ago

    Hanover, United States Saint-Gobain Group Full time

    Kaycan has an exciting career opportunity for a Regional Operations Manager for the Atlantic territory to join our Operations Management team. This is a great chance to join a Top Employer and contribute to our growth and success. What’s the job? Under the supervision of the Operations Manager, the Regional Operation Manager is responsible for the...

  • Medical Assistant

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Hanover, United States Powell Studio - Beauty +Wellness, LLC Full time

    Job Title: Medical AssistantLocation: Hanover, MACompany: Powell StudioAbout Us:Powell Studio is a medical aesthetics spa providing beauty and wellness services to help you love the skin you’re in. Our focus is on correcting and preventing further aging by educating and empowering our clients with medical-grade treatments and products. As well as being a...

  • Housekeeping Supervisor

    Found in: Resume Library US A2 - 1 week ago

    Hanover, New Hampshire, United States Hanover Inn at Dartmouth College Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Customer Service Specialist

    2 weeks ago

    Hanover, United States L2 Brands Full time

    Job DescriptionJob DescriptionL2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home décor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets. For over 30 years, L2 Brands, through its League, Legacy, Ouray and Locale lifestyle brands, has created premium...