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Patient Care Coordinator

3 months ago

Mesa, United States Happy Ears Hearing Center Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Benefits/Perks
  • 10 days PTO
  • Paid holidays
  • Competitive compensation
  • Careers advancement
  • Health insurance
  • Performance-based incentives
  • Friendly, interactive working environment with great culture and support

Job Summary
Put your best face forward in this high-energy position and ensure every patient has a friendly, inviting, and memorable experience. Serve as primary support for a busy Audiology clinic. The Patient Care Coordinator is the first point of contact for patients. Must display a welcoming, friendly atmosphere, placing patients at ease on the phone and in office. Responsibilities include but are not limited to greeting customers, answering incoming calls, coordinating/organizing clerical tasks such as scheduling/tracking appointments, collecting payments, managing inventory, maintaining a clean work environment, basic hearing aid cleanings, and troubleshooting, pairing bluetooth devices and entering/maintaining patient data in patient management system/charts. The ideal candidate is compassionate, patient, outgoing, happy/enthusiastic, and knowledgeable about healthcare practices.

Responsibilities
  • Collaborate with audiologists, patients, families, and healthcare staff
  • Create personal goals and monitor progress toward goals
  • Input and maintain patient information in EMR system
  • Maintains good and appropriate patient relationships
  • Exercises confidentiality relating to all business and patient information
  • Distributes electronic intake forms and assists patients in properly completing paper intake forms if necessary
  • Checks in hearing devices and makes sure they are ready to go prior to patient appointments
  • Maintains office schedule to maximize productivity and ensure efficiency and confirms next-day appointments
  • Collects and records payments
  • Works together with Audiologists to ensure high-quality patient care
  • Ensures coffee/snack station is clean and stocked and lobby/workspace is clean and organized
  • Performs basic tech duties with hearing aids: device cleanings, and troubleshooting issues
  • Performs other miscellaneous office duties as assigned

Qualifications
  • Previous experience as a Care Coordinator or in a similar position is preferred
  • Strong problem-solving and organizational skills
  • Ability to manage multiple projects or tasks and prioritize appropriately
  • Ability to work in fast-paced situations and make sound decisions quickly
  • Excellent interpersonal skills and high level of compassion
  • Strong verbal and written communication skills
  • Experience with hearing loss is a plus
  • Excellence in customer care. Must deal with patients in a respectful and caring manner