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Customer Relations Representative

2 months ago

Johnstown, United States Alicia Rogers - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Training & development

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Alicia Rogers - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Reinforce customer relationships by providing prompt, accurate and friendly customer service.
  • Follow up with customers as needed via phone, email and general correspondence. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Collect/process payment and payment changes
  • Assist team with various service duties including explaining discounts, helping with claims or making small policy changes
QUALIFICATIONS:
  • Dedicated to customer service by utilizing organizational skills
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving within a highly regulated industry
  • Ability to handle office equipment (i.e. phone systems, scanning, Microsoft office systems, etc)
  • Have a Property & Casualty license or willing to obtain one
BENEFITS:
  • Hourly pay plus bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid Friday off per month that does not count against your normal time off
  • Paid time off (vacation and personal/sick days)
  • 5% 401(k) match
  • Paid life insurance and supplemental health insurance

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