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Remote Inbound Service Representative
4 weeks ago
Job Summary:
We are seeking a customer-focused Inbound Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers through inbound calls and emails. You will handle inquiries, resolve issues, and ensure customer satisfaction.
Responsibilities:
- Answer incoming calls and respond to customer emails in a professional manner
- Identify and resolve customer issues promptly and effectively
- Provide product information and assistance to customers
- Document all customer interactions and transactions accurately
- Escalate complex issues to the appropriate department for resolution
- Follow up with customers to ensure their issues are resolved
Qualifications:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in MS Office and CRM software
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