SUMMARY

The Promotions Coordinator position is responsible for executing gaming promotions, cultivating player development, and providing exceptional guest service by creating a fun-filled, entertaining, and exciting environment for all Ellis Park patrons, as outlined below, in accordance with Ellis Park Racing & Gaming (the “Company”) policies and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Provide exceptional guest service to support player development and guest relationships.
• Genuinely interact with guests to build relationships and loyalty. This includes learning their names and preferences, making individual and professional connections, and greeting guests with a smile and eye contact.
• Identify opportunities to increase play and resolve guest issues through service recovery.
• Leverage promotional kiosks, Super-Play Mate, and MGT software to aid in player development.
• Promote the Players Club program by encouraging new card sign-ups and ensuring active participation from enrolled members.
• Promote responsible gaming for all Ellis Park patrons.
• Coordinate with the Marketing Manager and Marketing Coordinator for gaming promotions and events.
• Prepare and execute gaming promotions while creating an exciting and engaging atmosphere for guests.
• Prepare, execute, and maintain Players Club continuity giveaways.
• Announce, present, and execute promotional events, creating a high-energy atmosphere.
• Knowledge of all HHR machines to better assist guests with questions on how to play.
• Serve as a VIP host to all guests with a high rate of play.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, holidays, and weekends when necessary.
• Maintain courteous, positive, professional working relationships with all Ellis Entertainment team members.
• Develop a thorough knowledge of services, amenities, and surroundings (i.e., gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
• Perform additional duties and responsibilities as necessary or assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or GED.
• Previous guest service experience in hospitality or related field.
• Experience with Microsoft Office.
• Must be detail-oriented, professional, and have strong organization and time management skills.
• Excellent verbal and written communication skills.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

STANDARDS OF PERFORMANCE

• Knowledge of principles and processes for providing customer service.
• Ability to work independently or as part of a team.
• Ability to read, analyze, and interpret common documentation.
• Ability to write and present information to management in a reasonable manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of instructions and deal with several variables.
• Excellent math and communication skills.

WORKING CONDITIONS

• Required to work long hours, including nights, weekends, and holidays.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Utilize all equipment associated with the position, including, but not limited to, player development software.
• Interpret and execute various instructions provided in written, oral, diagram, or schedule format.
• Resolve problems and conflicts diplomatically and tactfully.
• With reasonable accommodations, able to be physically mobile. This includes the ability to stand/walk 90% of the time, push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

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