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Delivery Manager

2 months ago

Twinsburg, United States Professional Delivery Providers LLC Full time
Job DescriptionJob Description

Job Title:

Manager

Reports To:

Territory Manager & President

Market:

All

Department:

Field Operations

Position Type:

Full-Time

Location:

On Site

Pay Type:

Salary

Pay Frequency:

Weekly

Competitive Pay:

Yes

Travel Required:

0%-10%

About Professional Delivery Providers, LLC:

Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.

Using our many years of experience with logistics and last mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries. We take much pride in keeping the integrity of Professional Delivery Providers LLC, being fast and efficient without sacrificing quality.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Ensure all policies, processes, and procedures are done to Retail Directs guidelines & expectations.
  • Managing the relationship with Client and addressing any concerns or opportunity in the Market.
  • Manage assigned market area productivity. Including seasonal fluctuation planning on volume.
  • Source new delivery companies to provide services.
  • Managing all emails/calls and assist Customer Care
  • Manage assigned market area QBR metrics with internal and external individuals, including daily, weekly and monthly reports.
  • Support Claims Dept. on all new, open and unresolved claims to assure SOW compliance.
  • Assure delivery company contractual compliance on uniforms and equipment.
  • Maintain Fleet compliance (where applicable).
  • Discuss delivery company compliance monthly
  • Managing and reporting all Client escalations and communicating them to the proper leadership
  • Assist with Client training and SOW compliance.
  • Communicate Quality VOC results & communications to contractors regularly.
  • Daily Route Scheduling.

MINOR DUTIES AND RESPONSIBILITIES:

  • Assist the client with any questions/concerns. Help support management team with delivery process.
  • Provide action plan for assigned market area regarding continuous improvement for KPI metrics, financial control, strong client relations, and great customer service.
  • Use positive reinforcement to reach our VOC goal for the market
  • Help assist with creating a relationship/ partnership with both contractor and Lowes associates.
  • Providing direction for on-site 4pl

Knowledge and Skill Requirements

  • Coordinating all personnel involved in the delivery process, including assigning tasks and evaluating performance.
  • Managing budgets and schedules of the delivery, including defining project scope, milestones, and timelines.
  • Monitoring all routes and logistics, including ensuring quality and compliance with customer requirements.
  • Reviewing orders and addressing issues and concerns, including providing corrective measures quickly and effectively.
  • Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.
  • Strong interpersonal skills
  • Excellent communication, and client liaison
  • Able to identify opportunities and convey them to our contracted partners.
  • Proficient in Microsoft office (Excel, SharePoint, PowerPoint.)