Graves Customer Service Representative

1 month ago

Ogden, United States AvantGuard Monitoring Centers Full time
Job DescriptionJob Description

Graves Customer Service Operator
Ogden, Utah

Who We Are:
AvantGuard Monitoring is one of the fastest-growing alarm monitoring companies in the nation, headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At AvantGuard, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero

Reasons You'll Love Working at AvantGuard:

  • Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally first for promotions.
  • Part-Time - 15-29 hours/week.
  • Starting pay $16.50/hour with the ability to make up to $17.00/hour after you're fully trained.
    • Graves starting pay $17.50/hour with the ability to make up to $18.00/hour after you're fully trained.
  • Tuition reimbursement up to $1,000+/year.
  • Free mental health assistance & 401k match for all employees
  • NO SALES or Surveys, you will just be helping people stay safe.
  • A FUN team, company parties, weekly pay days, professional development, and more

What You'll Do:

  • Process alarm signals quickly, accurately and professionally while managing stressful situations.
  • Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
  • Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
  • Accurately document all responses for the alarm on the computer.
  • Learn and use new software to complete multiple tasks.
  • Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed:

  • Must be 18 years of age or older with a high school diploma or GED
  • Prior customer service experience preferred.
  • Ability to type a minimum of 40 wpm.
  • We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
  • Ability to make a 6 month commitment to work here.
  • Must be able to pass a 2 week fully-paid training class.
  • Must be able to pass a pre-employment drug test and background check.

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