Company Relations Coordinator

2 weeks ago

Atlanta, United States Primecare Home Care Services Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


About Primecare Home Care:
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:

Reporting to the Company Relations Supervisor, the Company Relations Coordinator facilitates seamless communication and positive interactions between clients, caregivers, and external stakeholders. Responsible for maintaining client relationships, promoting company culture, and ensuring satisfaction, the Company Relations Coordinator plays a pivotal role in driving sales and fostering loyalty. This position involves meeting with clients, caregivers, and external connections to discuss services, resolving issues promptly, and coordinating with various departments to optimize client experiences.

  • Build and nurture relationships with clients, caregivers, and external stakeholders.
  • Review company practices to enhance client satisfaction and experience.
  • Identify opportunities for improvement and communicate with relevant departments.
  • Educate clients and caregivers about company services, and offers.
  • Address and resolve client, caregiver, and case management concerns.
  • Conduct customer satisfaction surveys and propose enhancements.
  • Collaborate with internal departments to meet client expectations.
  • Oversee client relationship management system.
  • Plan and coordinate special events and manage projects as assigned by the Company Relations Supervisor.

Skills:

  • Excellent verbal and written communication skills
  • Ability to lead and work within a team
  • Ability to multitask; prioritizing duties
  • Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
  • Exceptional organization skills and a strong work ethic

CRS Qualifications/Skills:


  • Customer service
  • Meeting sales goals
  • Closing skills
  • Territory management
  • Prospecting skills
  • Negotiation
  • Self-confidence
  • Service knowledge
  • Presentation skills
  • Client relationships
  • Motivation for sales


Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement; identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in all phases of the organization; and is open and responsive to change.
Communicates and interacts with potential referrals and co-workers and all others in a pleasant and professional manner at all times.
Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
Maximizes cost efficiency and productivity in the use of all resources of the department and organization.
Attends all required department events, staff meetings, and any other job-related functions. Attends and successfully completes all mandatory training(s).
Does not communicate with any news media or volunteer business information to other agencies. Directs public relations issues to the appropriate person.
Does not enter into any contract without approval which commits the organization to any obligation, or which transfers company assets to any outside interests, or which involve expenditures of a capital nature.
Performs within position and personal limitations and provides information to employees, co-workers, business contacts, and others only as able and appropriate for position.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
.

Education and Experience (Suggested but not Required):

Bachelors degree in communications, marketing, journalism, or a related field from an accredited college/university and minimum of two years of health marketing experience preferably in managed care or other healthcare industries; or equivalent combination of education and experience.
Must have working knowledge of Microsoft Office Suite Applications including Outlook, Excel, Power Point, Word, Silverlight and Publisher.
Requires state issued drivers license, personal transportation, good driving record and auto insurance as required by law.

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