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Dental Access Specialist

2 months ago

Texas City, United States Galveston County Health District Full time
Job DescriptionJob DescriptionSalary: Hourly Rate: $16.97 - $21.22

Would you LOVE to use your outstanding Customer Service skills in assisting Galveston County residents? 


Coastal Health & Wellness is seeking a Dental Access Specialist

The right candidate will be responsible for but not limited to financial screening patient to determine discount eligibility for CHW and Ryan White programs, checking in patients, checking out patients, providing Patient Care Plans, scheduling follow up appointments for dental, answering phone calls, sending communications electronically to dental care team members.  This position travels between Texas City and Galveston clinic locations if/when necessary. 

 

We can offer you:

  • Excellent benefits; including an Amazing retirement package, Paid Time Off plans, Free Life Insurance, FREE Long-Term Disability, Affordable Medical insurance, FREE parking and much more
  • Team-oriented environment
  • Hourly Rate: $16.97 - $21.22

 

We want you to join our team of professionals and begin a long-term career with us If you meet the criteria listed below, please apply.

 

Required:

  • Graduation from an accredited high school or equivalent
  • 1+ years of experience performing clerical type duties (preferably in an electronic health system)
  • Must have working knowledge of general office procedures, office copiers, fax machines, computers, and multi-line telephone systems and be able to multitask
  • Knowledge of financial screening documents
  • Bilingual in Spanish preferred
  • Ability for spur of the moment transportation without relying on organization vehicles
  • Must possess or ability to readily obtain a valid driver’s license issued by the State of Texas for the type of vehicle or equipment operated
  • Department of Motor Vehicle check may be required, if applicable
  • Customer Service Oriented
  • Excellent written and verbal communication skills
  • Excellent Computer Skills MS Office
  • Must be willing and able to work evening and weekend hours if necessary
  • Must be in compliance with GCHD Immunizations policy
  • Must be in compliance with ICS training requirements
  • Must pass criminal background check and drug/alcohol screening

 

An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills and abilities to perform the above-described essential functions will be considered when hiring for this role. 

 

Traditional Duties:

  • Performs financial screening for patients to determine eligibility for discount services in accordance with Health Resources and Services Administration (HRSA) grant requirements and Ryan White programs. Identify other programs patients may be eligible for (Title V, Medicaid, etc.)
  • Verify insurance coverage via electronic systems or phone call; accurately load insurance information into patient chart
  • Verify insurance, CHW/Ryan White/Title V eligibility is active prior to scheduling appointment
  • Assisting patients checking out by scheduling follow up appointments for dental as indicated by Providers
  • Deliver Dental Instruction sheets to designated Operatory locations
  • Edit Dental Treatment Plan fees as instructed by providers in accordance with Governing Board approved fees
  • Accurately calculate cost for Dental Contract Service Agreement (DCSA) in accordance with current DCSA guidelines and Governing Board approved fees as indicated on Treatment Plan and generate DCSA when instructed
  • Accurately collect and post payments via Phreesia for patients in person or over the phone making payments towards DCSA
  • Responsible for ensuring Ryan White (RW) patient registration and attestation is current in accordance with RW requirements and communicate lab needs with HIM staff prior to scheduling an appointment
  • Complete various administrative assignments and clinic reports, which includes, but is not limited to, printing daily schedules for identified staff; accurately completing and e-mailing daily Incomplete Provider Encounter Report, maintaining spreadsheet for Dental Contract Service Agreements, documenting left without being seen, etc.
  • Maintain the Dental Recall Plans and utilize various methods to contact and schedule patients from the Dental Recall Plans
  • Provide Patient Care Plan and/or Appointment Reminder Letter after every dental appointment
  • Sending appropriate communication to dental care team via EMR task program
  • Monitor patient communication through various contact methods – phone, email, Patient Portal and respond in a timely manner
  • Document completion of tasks
  • Update relevant patient information to maintain an accurate patient record
  • Responsible for the security and confidentially of patient information
  • Scan appropriate documents accurately to patient chart under the correct provider and in the accurate folder
  • Monitoring and managing flow of the waiting room
  • Notify appropriate parties of maintenance requests according to Health District procedures
  • Maintain copies of Coastal Health & Wellness approved forms and literature for dental staff to use in patient care
  • Perform other duties as assigned by supervisor


No Phone Calls Please


ADA/EEO/DFWP


Our Mission: Protecting and Promoting the One Health of Galveston County