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Intake & Order Processor I - I & Opi

4 months ago

Chino, United States Scott Manufacturing Solutions, Inc. Full time
Job DescriptionJob Description

Look no further if you seek a job committed to your success with respect and gratitude that cherishes your input. Our ideal candidate should have experience working as an I&OPI or a similar position. Be dedicated and detail-oriented.

Responsibilities

An I&OPI is responsible for receiving orders and processing purchasing orders for customers. Processing orders involves documenting customer orders accurately and entering data into the system. The job also consists of submitting information to a company's Manufacturing Capacity Scheduler/Planner for proper processing throughout the necessary departments. The I&OPI will receive these orders through various channels, including online, e-mail, EDI, or website transactions. They may maintain a finished goods database, including drawing (product) numbers, descriptions, pricing information, adding new items, and recording newly assigned drawing numbers. 

Compensation:

$20 - $23 hourly

Responsibilities:

1.  Receiving orders from customers via mail, phone, or other electronic means.

2.  Obtaining customers’ details and billing information and entering the information correctly on the approved record of information.

3.  Informing the customer experience department of any concerns or issues regarding the customer order.

4.  Reviewing orders for completeness and forwarding incomplete orders for further processing to sales and following up to keep orders in the queue.

5.  Liaising with the following teams**:

(a) The Sales team for the accuracy of the order

(b) The Engineering team for design time

(c) The Customer Experience team for current information

(d) The Purchasing team for material availability

(e) Production team for plant capacity

6.  Forwarding accurate information to scheduling and planning

**After these five teams agree, the Intake & Order Processor I will send the order to the Scheduler/Planner who will enter the manufacturing order (MO) into the production schedule. This scheduling step requires each of these five teams to be available for liaison upon receipt of a new order or orders by IPS.

Processing orders

The primary duty of an I&OPI is to facilitate efficient and accurate processing of the purchase orders the company receives through different communication platforms. Processing will involve entering the complete order utilizing QuickBooks and MISys (manufacturing information system) to process orders, record prices, delivery request dates, and maintain customer information and data related to each transaction to track costs and profits quickly. An I&OPI performs a preliminary contract review of all purchase orders to ensure they have noted all pertinent information. They will resolve pricing discrepancies via the sales department. The I&OPI will research and fix order errors and update the system. I&OPI is responsible for keeping records of all transactions for proper monitoring. They confirm and acknowledge orders. They notify the customer experience team of any update on shipping status as advised by the planner, and of any other backorder or delivery delays.

Other Duties

Additionally, I&OPI may prepare other order-related documentation. They prepare documents relevant to customer orders and prepare job/project packets, required labels, and placards per the MO for staging. They check the current status of orders and maintain shipping and delivery records for accurate monitoring. They will also provide information to the CE team as required for customer reports on order status.

The I&OPI may occasionally receive customer concerns, which they forward to the customer experience (CE) department for proper handling. They may interact with purchasing, production, engineering, and sales to ensure quick and accurate order processing.

We want to share some details to see if this sounds like you. The ideal team member would be great at the following items:

  • Strong time management and prioritization skills.
  • Managing priorities and working with autonomy to meet deadlines and results.
  • Dedicated, focused, and flexible with a constantly shifting order cadence.
  • Interact with other team members, departments, customers, and suppliers.

We expect you to communicate professionally and appropriately, yet can be casual with colleagues and must fit into our company culture and unyielding core values.

Would prior managers or co-workers describe you as innovative, energetic, dedicated, prompt, and sincerely wanting to serve the team? Do you keep absences to a minimum and relish a well-deserved vacation? 

Qualifications:

  • A high school diploma or GED.
  • Prior work experience in a similar field is preferred.
  • Computer literacy, including being proficient in Microsoft Word and Excel. Prior use of MS Project, preferred, and prior experience with database applications.
  • Willingness to receive on-the-job training.
  • An excellent rapport with customers and other team members.
  • Analytical thinking, and excellent attention to detail.
  • Able to talk to others to convey information effectively.
  • Attention to detail is required.
  • Strong organizational skills are required.
About Company

Scott Manufacturing Solutions, Inc., a leader in designing and producing medium voltage pole- and pad-mounted equipment for the American utility and adjacent industries, provides customers with complete, fully customized power distribution solutions built to the highest quality standards.

At Scott Manufacturing Solutions, Inc., we see our ESOP (Employee Stock Ownership Plan) structure as a competitive advantage. Each of our employees is a business 'owner' with a vested interest in our success. We're also proud of our status as an MBE (Minority Business Enterprise) / DBE (Disadvantaged Business suppliers who comply with these requirements.

We are building a world-class company at Scott Manufacturing Solutions, Inc., and the way we do that is by living our core values, supporting our company's vision, and working together towards one common goal to be always at our best through continuous and never-ending improvements.