Support Staff-Downtown Duluth

2 months ago


Duluth, United States Center for Alcohol and Drug Treatment Full time
Job DescriptionJob Description

Summary:
The Center is looking for a compassionate and professional Support Staff member. Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Primary Responsibilities:

  • Patient services:
    • Register patients
    • Verify and update patient information at every visit
    • Assist patients with paperwork
    • Answer patient questions and help ensure the highest quality of customer service
    • Assist patients with MNSure Applications as needed.
    • Verify insurance benefits
  • Soft Skills:
    • Answer phones and transfer calls to the appropriate staff member needed.
    • Customer-oriented communication skills
    • Receive and process cash and credit card payments for services rendered
  • Patient Records:
    • Maintain patient record confidentially in a manner set forth by policy and procedure.
    • Upload incoming patient records into the patient's EHR.
    • Respond to records request accurately, effectively and in a timely manner.
  • Collaborate with multidisciplinary team
  • Excellent organizational and multitasking skills
  • Perform other duties as assigned.

Qualifications:

  • Must be 18 years of age or older.
  • Must have a high school diploma or general education diploma (GED).
  • Must pass background studies conducted by the Minnesota Department of Human Services.
  • Must have current CPR and First Aid certification or obtain it before direct patient contact.
  • Preferred one year of experience as a Receptionist or Administrative Assistant;
    • Preferred knowledge of HIPAA & patient confidentiality laws.
  • Knowledge of Electronic Health Records Systems.
  • Experience working with Medical Insurance/Benefits/MNSURE.
    • Within 60 days of hire must become MNSURE Certified.

Our Benefits

  • Health, Dental, & Vision Insurance
  • 401K (Up-to 8% employer contribution)
  • Paid Time Off & Development Time
  • 10 Paid Holidays
  • Short- & Long-Term Disability (No-cost)
  • Accident & Critical Illness Insurance
  • Life Insurance
  • On-the-Job Training
  • Tuition Assistance Programs
  • Employee Assistance Program (EAP)
  • HSA Eligible Health Plans
  • Family and Medical Leave
  • Bereavement, Jury Duty, and Military Leave

We prefer to promote internally and promote opportunities for development.


The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.



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