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Permanent Supportive Housing Case Manager

3 months ago

Nampa, United States CATCH, Inc. Full time
Job DescriptionJob Description

Who is CATCH?

Every household. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for households in Idaho’s Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a Housing First philosophy.

The Permanent Supportive Housing (PSH) Case Manager serves our Home Again program in Region III by managing a caseload of households transitioning from homelessness to housing that have at least one member with a disability. The Case Manager will build a housing plan with the households to rapidly move them into permanent housing. The role of the PSH Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The PSH Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices; including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.

It is the policy of CATCH to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CATCH prohibits any such discrimination or harassment.

CATCH is committed to valuing diverse experiences and encourages individuals with personal experiences to apply. Your lived experience can be regarded as equally important as professional work experience in our organization. A “lived expert” is someone who has direct, personal experience with the issues our organization addresses, such as overcoming challenges related to mental health, addiction, experiencing homelessness, or the carceral system. This valuable insight comes from first hand involvement rather than formal training, and it brings a unique and important perspective to our work.

Responsibilities

Case Management to formerly homelessness clients so that clients maintain housing, and clients’ health, safety, and welfare needs are met. (50% of time)

  • Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
  • Operate from a Housing First approach.
  • Interview applicant households and determine program eligibility. Accept new households into the program and review contracts of participation with the households.
  • Assess client needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.
  • Provide direct care including, but not limited to, independent living skills, employment assistance, budgeting, on-time rental payments and transportation, for clients.
  • Complete regular check-ins with clients.
  • Coordinate and monitor designated client services including, but not limited to meetings, appointments, medical follow-up, and hearings.
  • Develop and maintain knowledge of resources, services, and opportunities available to clients.
  • Deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
  • Will be required to visit clients in their homes or in institutions.

Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners. (20% of time)

  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
  • Deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
  • Respond to client concerns in a timely manner.
  • Maintain a high level of professionalism at all times.
  • Demonstrate a high-level of advocacy for clients within community settings both private and public.
  • Respond to participant and landlord concerns in a timely manner.
  • Build positive relationships with community partners to ensure a high level of collaboration to best serve populations served.

Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants. (20% of time)

  • Complete ClientTrack HMIS training within 30 days of hire.
  • Confidentiality in client information is always maintained.
  • Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record keeping programs, ServicePoint HMIS documentation, Housing Choice Voucher documentation and other agency required paperwork.
  • Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
  • Forms and documents are updated, organized and completed in a timely manner.

Work within a team of Case Managers, Clinicians, Housing Specialists and Program Coordinators to ensure continuity of care. (10% of time)

  • Actively engage with department matters and support other staff when crises arise.
  • Attend and are actively engage in required agency meetings, such as all-staff and team meetings, and attend and actively engage in required trainings.
  • Complete other duties as assigned by the Permanent Supportive Housing Program Director.

Qualifications (Preferred Skills and Experience)

Strong Preference for:

  • A sincere passion for ending homelessness and experience with Housing First programming.
  • A resident of Canyon County.
  • A social work degree (will consider similar educational achievement in counseling programs and/or lived experience).
  • Recent and updated certifications and training, specifically in domestic violence interventions.

Required:

  • Must have a valid driver’s license, reliable transportation and be willing to travel within the Region (Boise, Canyon, Elmore, Gem, Owyhee, Payette, Washington and Valley Counties), as needed.
  • At least 3 years of experience in case management with vulnerable populations.
  • Strong written and oral communication skills and an eagerness to apply those skills to different audiences.
  • Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies.
  • Knowledge and practice of motivational interviewing and trauma-informed services.
  • Crisis intervention, harm reduction, client centered care, and strength based philosophies.
What We Are Offering
  • Opportunity be a leader in growing an innovative and much-needed program.
  • Working with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices.
  • For out-of-staters: Be at the forefront of an important social issue in the Treasure Valley, which consistently ranks as one of the most vibrant places to live in the country - a place that continues to grow in culture and quality of life.
  • Competitive package of benefits.
  • Pay scale: $25-$27/hour DOE