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Engagement and Education Manager

2 months ago

Hinsdale, United States Wellness House Full time
Job DescriptionJob DescriptionDescription:

Join Our Team


At Wellness House, we are always looking for smart, dedicated experts who believe in a psychosocial approach to complement cancer care. A career with WH provides an opportunity to use your unique skills and talents to make a difference in the lives of those impacted by cancer.


We provide opportunities for staff growth, leadership development, and team building throughout the year. Processing of the work experience is supported through individual reflective supervision and weekly group supervision sessions. We value direct communication, a mindful approach, and work/life balance. Our staff culture is intentional in our efforts to acknowledge and make space for diversity, inclusion, equity, and belonging in our work with each other and in our program delivery. From snack-and-greets to staff retreats, we make sure to give our staff a chance to connect.


A Meaningful Mission


Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being.


Summary of Position:

  • Department: Programs
  • Supervised by: Associate Director of Programs
  • Supervises: Oncology Education and Engagement Associates, Independent Contractors, Interns, and Volunteers
  • Status: Full-time, salaried, exempt
  • Hours: 40 hours per week
  • Location: On-site at main location in Hinsdale and partner locations

Summary of Position

The Engagement & Education Manager (EEM) works with the program directors and managers to ensure all people impacted by cancer learn about programs through the Community Engagement Process (CEP) and connect through the Participant Engagement Process (PEP). The EEM also supervises and delivers education and Unique Boutique (UB) programs at Wellness House. Through management, facilitation, and promotion of Education Programs, UB, Program Events, and Healthcare Professional (HCP) Events, the EEM builds healthcare and community relationships to raise awareness of Wellness House and increase referrals of new participants to all locations and online. The EEM is a creative thinker who maintains the CEP to maximize healthcare and community engagement through relationship building, speaker cultivation, event promotion, and program facilitation.


RESPONSIBILITIES (100% Program Responsibilities)

Managerial (30%)

General Management

  • Model for staff and actively contribute to a healthy, stimulating, productive work environment where all constituents can "feel better inside."
  • Provide supervision, management, and support for direct reports. Conduct performance appraisals, promptly communicate feedback, and ensure direct reports are properly trained and informed of Wellness House policies and procedures. Track and facilitate professional development goals and opportunities for direct reports.
  • As needed, recruit, interview, and recommend new contractual staff, volunteers, and interns.
  • Contribute to the quarterly program guide production and coordinate with the marketing team to ensure appropriate marketing of assigned participant and professional events.
  • As needed and requested by the Director of Programs (DOP) and Associate Director of Programs (ADOP), develop program policies, procedures, and guidelines, contribute to reports, and participate in program evaluation.
  • Report to the Office Manager and ADOP any observations of malfunction or inadequacy of the Wellness House facility that would compromise the safety of staff and participants or negatively impact the delivery of Wellness House programs.

Information & Education & Unique Boutique Management

  • With ADOP, develop quarterly education and UB schedules, coordinate with contractual staff and volunteers, schedule programs, reserve rooms, and write descriptions.
  • With ADOP, update, develop, and manage UB processes, guidelines, and procedures.
  • Oversee education program and Unique Boutique operations at all locations and online. Ensure programs have adequate resources and supplies.
  • Monitor the education and UB program budget. Approve contractual staff invoices and expenses as directed by ADOP.

Community Engagement and Program Event Management

  • Review and update CEP as directed by ADOP; with engagement managers, oversee and manage CEP operations, including HCP relationships, program events, HCP events, and volunteer ambassador programs.
  • With program directors and managers, develop quarterly program plans for all partner and collaborator sites and ensure the implementation of all programming.
  • Manage partner and collaborator relationships as assigned by program directors and collaborate with managers to ensure programs are scheduled and facilitated.
  • Identify innovative education programs, events, and engagement opportunities.
  • Identify speakers for assigned participant and professional programs and events based on trends in psychosocial oncology, participant and staff feedback, professional literature, professional goals, and organization commitment to diversity, equity, inclusion, and belonging (DEIB) and cancer health equity.

Volunteer Management

  • Actively recruit and onboard UB and education program volunteers with support from the HR and Volunteer Manager.
  • Regularly review and update volunteer UB onboarding and training and consistently communicate with program volunteers to inform them of Wellness House policies and procedures. Supervise and support program volunteers.
  • Assist with the tracking of volunteer statistics and data collection.

Direct Work with Participants and Volunteers (50%)

Information & Education and Healthcare Professional Programs

  • Lead the planning, coordination, and facilitation of assigned program and HCP events, including identifying and scheduling the speakers and venue, securing contracts, coordinating logistics, and organizing staff and volunteers as assigned by the ADOP.
  • Lead the evaluation of assigned education and HCP programs by collecting feedback and facilitating data entry following each event. Provide monthly analysis to ADOP. Use program evaluations to improve program quantity and quality.
  • Facilitate education programs and HCP programs as assigned and provide coverage as needed.
  • Facilitate Welcome to Wellness House and Survivorship Programs as appropriate based on education, experience, and training.
  • Facilitate participant consultations, engagement experiences, and partner programs based on abilities and qualifications, such as Book Club or wellness programs.
  • Support PEP with regular weekly PEP shifts and provide backup as assigned by ADOP.

Program Outreach, Program Support, & Administration (15%)

  • Identify, establish, and maintain strategic and collaborative relationships with hospitals, physicians, nurses, social workers, psychologists, etc., to increase referrals.
  • Provide education on psychosocial support and Wellness House to increase utilization.
  • Utilize Volunteer Program Ambassadors to increase outreach efforts.
  • Collaborate with marketing to produce collateral, including website content, to advertise, publicize, inform, and attract partners and participants to program and HCP events.
  • Collaborate with marketing, ADOP, and program managers to ensure all medical partners and collaborators have Wellness House materials appropriate to the setting, including ongoing communications such as flyers, guides, and event materials.
  • Participate in outreach through speaking engagements and other identified activities; cultivate collaborative relationships that result in greater awareness of and increased referrals to WH.
  • Contribute to grant applications as assigned by ADOP and ensure appropriate data is collected to meet grant requirements.
  • Serve as a liaison or participate in civic or development activities as assigned by the Directors.
  • Maintain and contribute to resource database for participant resources
  • Participate in other reporting or program activities as directed

Other (5%)

  • Protect the organization's value by keeping information confidential.
  • Update job knowledge by participating in educational opportunities and professional organizations, reading publications, and maintaining personal networks.
  • Perform general tasks and other duties as assigned.
  • Schedule to include one evening per week and one Saturday per month.

Attendance at Required Meetings

  • All Staff meetings (monthly)
  • Departmental team meetings (monthly or as needed)
  • Group Supervision (weekly)
  • One-on-one meetings with staff, independent contractors, and volunteers (as needed)

Attendance at Required Events

  • Annual Walk (work assignment will be given)
  • All Hot Topics, Program Events, Socials, & Summits: usually an evening or Saturday, LIGHT House events as assigned.

Performance Measures:

  • To be filled in each year during annual evaluation by employee and supervisor
Requirements:

Education: Bachelor's degree in Public Health, Social Work, Communications, or a related field.

Experience: Minimum five years of professional experience planning and executing health-related events, community engagement, and professional relationship building. A minimum of two years of supervisory/manager experience is preferred. Experience in communications/outreach and working with a medical patient population, ideally a cancer population, preferred.

Competencies:

  • Result-oriented and highly ethical individual who demonstrates superb writing and verbal communication skills.
  • Demonstrated strong interpersonal skills and the ability to establish effective working relationships with colleagues and external partners.
  • Demonstrated ability to engage in collaborative planning in a team environment across all levels.
  • Ability to work within a team and motivate others; provide constructive feedback to as needed.
  • Ability to take initiative and work independently while handling multiple priorities; possesses solid time management skills.
  • Demonstrated solid ability to organize and plan programs and events; hands-on with implementation. Proactive approach to anticipating and mitigating potential issues. Ability to adapt to changes in event plans, schedules, and technology requirements; innovative and resourceful. Reflective and committed to continuous quality improvement.
  • Comfortable with technology. Skilled with Microsoft Office Products such as Outlook, Word, PowerPoint and Excel and other software as required.
  • Ability to present to groups in person and online; facilitate programs. Proficient in the setup, operation, and troubleshooting of audio-visual equipment and teleconference tools, such as Zoom, used for online, hybrid, and in-person presentations. Strong problem-solving skills to address technical challenges on the spot.
  • Ability to lift and carry approximately 40 lbs. related to event equipment and materials. Physical stamina to engage in event set-up, including moving furniture and arranging event spaces.
  • Commitment to cancer health equity and diversity, equity, inclusion, and belonging (DEIB)
  • Commitment to the mission of Wellness House.­­­­­


Applications by members of all underrepresented groups are encouraged.