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Infrastructure Manager

2 months ago

Chicago, United States Second Avenue Full time
Job DescriptionJob Description

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

The Infrastructure Manager establishes and maintains all network, voice configurations, and connections. They are responsible for the on premise and cloud configuration, implementation, and administration of the organization’s server hardware, operating systems, and applications. This includes analyzing and resolving complex problems associated with server hardware and server application software. This position also detects, diagnoses, and reports problems on all hardware and software systems. This includes performing a wide variety of complex tasks in software/hardware maintenance and operational support. This position requires establishing rapport and excellent relationships with Senior Management, vendors and carriers. This position will also act as a liaison between other Information Technology teams in affiliated companies and will provide mentoring and coaching to team members on a continual basis. This position will also be recognized as a SME in Second Avenue for IT with comprehensive knowledge and experience; working under minimal supervision.

Duties and Responsibilities

  • Manage all IT projects for Second Avenue (“the Company”) and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
  • Advise Senior Management on IT security policies and procedures
  • Assist all levels of managers in the Company, providing direction and leadership on technology issues as needed/directed.
  • Oversee and directly work with one or more IT Technicians to provide ongoing IT ticket support throughout the Company
  • Work with IT experts in affiliated companies on troubleshooting for complex network, voice hardware and software problems.
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
  • Manage and monitor Cisco Unified Communications Solutions, Voice Over IP, Call Manager, Voicemail, and Call Center.
  • Perform switch and firewall configuration and support in line with the Company’s IT security policy.
  • Ensure the data integrity and security on the network.
  • Develop the technology architecture for the Company’s IT systems, including but not limited to hardware, software, networking, systems and support processes and procedures.
  • Work closely with IT managers in affiliated companies to plan, develop, design and strategize an architecture that will benefit the organization as a whole.
  • Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the Company.
  • Opportunities for greater autonomy over projects as directed.
  • Cross train analysts on processes and procedures within the IT department.
  • Provide support for more technically complex issues and problems with day-to-day troubleshooting for tickets; Troubleshoot server hardware operating systems and enterprise applications.
  • Maintain SME Responsibility for configuring, documenting, implementing and troubleshooting the following software products; Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products.
  • Administrator the server operating, messaging infrastructure and storage area network; Oversee daily backup of server data files, media, and offsite storage administration.
  • Directly work with Senior Management and experts in affiliated companies in the design and project management of network concepts, structure and connectivity, as directed.
  • Foster a positive team environment and assist superiors with the direction of team dynamics.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.

Qualifications

  • In-depth hands-on technical knowledge and experience with network equipment, dynamic routing protocols, WAN, LAN, firewalls and voice technologies.
  • In depth hands on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and Security software or appliances.
  • Technical background on IBM PC/AT compatible type of hardware and peripherals.
  • Knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS
  • Project Management Disciplines & Tools.
  • Strong emphasis on documentation creation, curation and management as directed.
  • Able to handle multiple projects and tasks simultaneously and coach, mentor and lead less experienced individuals.
  • Proficient in all people management processes, including recruitment, performance management and reward.
  • Proficient in building, growing and developing a team; including department structure design and resourcing.
  • Proficient in coaching and developing individual team members to reach their potential.
  • Proficient in engaging a team through communication, processes, personal impact and influence.

Education and Experience

  • BS in computer related field or equivalent experience
  • Microsoft Certification or equivalent experience
  • At least 10 years of experience with:

Ethernet network environment and peripherals

Cisco Unified Communications Solutions; Voice Over IP

HP, IBM or Dell servers

VMWare or Hyper-V

Windows Server 2008 R2 to Windows Server 2016

Exchange 2010 to Exchange 2016 or Office 365

providing customer service support network monitoring tools

  • Experience with disaster recovery and planning concepts

Job Competencies

  • Proficient written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Adaptability to changing processes and technologies.
  • Strong teamwork skills with advanced problem-solving ability.
  • Advanced customer service, organizational awareness and prioritization skills.

Benefits

  • Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.