Front Desk/Receptionist

3 weeks ago

Renton, United States Pace Staffing Network Full time
Job DescriptionJob Description

Overview:

Our client serves up to 1,100 participants in its Housing Choice Vouchers (HCV), Project Based Vouchers (PBV) programs and Port-In Vouchers. Employee is responsible for the fielding of all calls to the HCV department and filter out to the Program Specialists. This employee will also be required to check-in all visitors coming into the office space. This employee will also be expected to check the USPS box at the front of the building every morning as well as check the Dropbox for HCV paperwork left for the Program Specialists as well as any and all duties assigned as Front Desk/Receptionist. Employee exercises considerable judgment and initiative in carrying out day-to-day responsibilities subject to established procedures, practices, and standards. Duties require considerable knowledge of HUD regulations on tenant selection and the ability to maintain tenant records and prepare accurate and concise reports. Work assignments are performed under the general supervision of the Director of Programs Administrator who will routinely review work through conferences, reports, and analysis of results obtained. Daily duties include a variety of office and field activities providing excellent service to participating families, performing tasks as assigned by the Director of Programs Administrator.

Job Responsibilities:

  • Check drop box outside every morning first thing and after lunch on a daily basis.
  • If visibly see someone drop off something in between or after the lunch pickup, then the box will be checked and obtain information out.
  • Open and date stamp information and place notes in housing software and distribute to the appropriate HCV Program Specialist pickup file for processing.
  • Mail will be received, opened, date stamped, noted in housing software as well as place in HCV Program Specialist’s file to be picked up or if invoices, scan to email for processing. If mail is marked and noted for the CEO, do not open but place in box for pickup during the day.
  • Briefing Packets / Move Packets / Application Packets / AR Packets
  • Answer phones and give answers to questions asked by callers. If the answer cannot be given out by receptionist, the call will be transferred to the appropriate staff person. Information about the caller will be obtained to know exactly who and what they need before transferring the call.
  • Allow vendors into the office for deliveries
  • Accept payments, log in book and housing software as well as receipt the repayment amount into the software and print receipt and place in box for Portability Specialist box and notify by email.
  • Call for necessary repairs on copiers and postage machine when notified
  • Serve as the primary point of contact for questions and issues relating assigned caseload. Make recommendations for improvements to procedures, policies, and software capabilities based upon working knowledge.
  • Other duties as assigned by the Director of Programs Administration


Job Details:

  • Payrate: $25-$30/hr. (DOE)
  • TEMP-TO-HIRE OPPORTUNITY
  • Schedule: 8:00am-4:30pm (Monday thru Friday)
  • Onsite position, based in Renton, WA

Candidate Requirements:

  • High School diploma or GED equivalency with a preference supplemented by business practices, public administration social work or other related field.
  • Minimum of (3) year of experience in clerical position with public contact.
  • Possession of a valid WA motor vehicle operator’s license is required.
  • Computer and software experience in a related background.
  • Precise and accurate documentation skills
  • Knowledge of HUD / PHA regulations is preferred
  • Ability to read, interpret and understand and apply regulations by Federal, State, local laws and codes.
  • Possess good mathematic / quantitative skills
  • Strong problem-solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Candidate must read, write and speak in a manner reflecting a professional business position.
  • Ability to work well on your own and as part of a team
  • Ability to effectively communicate verbally and in writing with a variety of people, one-on-one, in small groups and with larger groups. Contacts include a diverse, low-income population, landlords, property managers, staff, and the general public.
  • Ability to serve customers in a manner that reflects courtesy and professionalism.


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