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Delivery Team Lead

1 month ago

Nashville, United States Chick-fil-A Church Street - Nashville Full time
Job DescriptionJob DescriptionDelivery Team Lead & Dispatcher
The Delivery Team Lead position is for a new concept Chick-fil-A restaurant located in downtown Nashville (1622 Church St.). A first of its kind, this novel restaurant is focused on Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.

Pay: $16-$18 per hour


Duties and Responsibilities
On-boarding
  • Conduct a delivery driver on-boarding and training for all new hires.
Operations
  • Oversee the speed, customer service, and accuracy of the Delivery Team.
  • Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
  • Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
  • Oversee the maintenance of the fleet.
  • Strategically route drivers and manage orders accurately and efficiently.
Customer Recovery
  • Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.
Benefits:
  • Competitive Pay
  • Closed Sundays
  • Free Meals while working
  • Flexible Hours
  • Sundays off
Qualifications & Experience
  • A College degree is not a prerequisite but beneficial.
  • Technically minded with the ability to fix technical issues.
  • Willing and able to work in a physically demanding role (work on feet for several hours).
  • Demonstrated past leadership experience.
  • Ability to coach, motivate and lead other team members.
  • Ability to multi-task in fast-paced environment