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Delivery Team Lead
1 month ago
The Delivery Team Lead position is for a new concept Chick-fil-A restaurant located in downtown Nashville (1622 Church St.). A first of its kind, this novel restaurant is focused on Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.
Pay: $16-$18 per hour
Duties and Responsibilities
On-boarding
- Conduct a delivery driver on-boarding and training for all new hires.
- Oversee the speed, customer service, and accuracy of the Delivery Team.
- Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
- Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
- Oversee the maintenance of the fleet.
- Strategically route drivers and manage orders accurately and efficiently.
- Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.
- Competitive Pay
- Closed Sundays
- Free Meals while working
- Flexible Hours
- Sundays off
- A College degree is not a prerequisite but beneficial.
- Technically minded with the ability to fix technical issues.
- Willing and able to work in a physically demanding role (work on feet for several hours).
- Demonstrated past leadership experience.
- Ability to coach, motivate and lead other team members.
- Ability to multi-task in fast-paced environment