Bakery Tavern Customer Service

3 days ago

Windsor, United States Oliver's Market Full time
Job DescriptionJob Description

BAKERY TAVERN CUSTOMER SERVICE

REGULAR PART TIME - $18.50-21.50/HR

SHIFTS: COMPLETE OPEN AVAILABILITY – WEEKENDS REQUIRED

 

POSITION SUMMARY

Your job as a Bakery Tavern Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the tavern, coffee/juice bar, and bakery counter.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
  • Accurately operates bakery cash register.
  • Acquire and maintain thorough knowledge of bakery/tavern menu items, products, and services.
  • Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
  • Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
  • Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
  • Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods).
  • Maintain display cases. (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.)
  • Prepare, package, price, and merchandise bakery products.
  • Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
  • Clean and sanitize work areas, utensils, and equipment.
  • Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
  • Answers phones and pages promptly and courteously.
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
  • Immediately reports safety hazards and violations to supervisors.
  • Performs opening, mid, and closing duties as assigned.
  • Works all scheduled shifts and attends required trainings and meetings.
  • Other duties as assigned by supervisors.

 

SKILLS & QUALIFICATIONS:

  • 21+ years old.
  • 1+ years of experience in food and beverage serving preferred.
  • Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
  • Ability to follow directions and established procedures with attention to detail.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Team-player who can also work independently with minimal supervision.
  • Clear and effective communication style, both written and verbal.
  • Basic math skills.

 

EDUCATION, CERTIFICATES, LICENSES:

  • High School Diploma or general education degree (GED).
  • Food Handlers Certificate (ServSafe or ANSI compliant organization).
  • RBS Certificate

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.

  • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
  • Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
  • In a work day: constant standing/walking.
  • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
  • Consistent work in wet and dry conditions.
  • May require use of ladders or step stools.
  • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
  • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
  • Intermittent noise from equipment and machinery.
  • Wear non-slip, water and oil resistant closed-toe shoes.

 

 

Benefits for Part Time employees will follow all applicable regulations.

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