Patient Care Advocate II

4 weeks ago

Lakeland, United States WELLDYNE Full time
Job DescriptionJob Description

Summary

The Specialty Pharmacy Patient Care Advocate maintains a high level of interaction with US Specialty Care Pharmacy patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly.

Essential Duties & Responsibilities
  • Acts as a liaison between Specialty Care Pharmacy, patients and the provider's office
  • Responsible for ensuring all necessary information, including insurance verification, is available to process prescription orders
  • Assist in collecting clinical outcomes data from patients and assist in tracking the data within the software system
  • Responsible for explaining company programs and services to patients and provider's office staff
  • Communicates with patient for prescription refills
  • Refers any medication or illness related question or concerns to a board licensed healthcare professional
  • Responsible for processing of prescription refills through pharmacy dispensing software
  • Maintains documentation of calls to and from patients and providers
  • Contact patients to schedule deliveries, confirm address, inform of any co-payment information, and notify of payment responsibilities
  • Assists with prior authorizations
  • Refers under/uninsured patients to appropriate patient assistance programs and assists with applications
  • Keeps current with new treatment trends
  • Communicates patient status to provider's office/clinics
  • Maintains patient confidentiality
  • Demonstrate an ability to problem solve and work independently
  • Prior demonstration of attention to detail by accurately scheduling patient deliveries over a 90-day period with no shipping errors
  • Performs other duties and responsibilities as assigned
Education and Experience
  • Required: Licensed Pharmacy Technician registered with the State of Florida
  • High School Diploma or equivalent
  • One-year related customer service experience
  • Previous insurance experience and medical or pharmacy background is preferred
  • Required-Meet state requirements of national certification (CPhT) or other board approved training program, if required by state
Knowledge, Skills, and Abilities
  • Time management
  • Oral and written communication skills
  • Professionalism
  • Customer service skills
  • Ability to multitask and be detail oriented
  • Ability to work efficiently without creating distraction or disruption to other employees
  • Ability to relate well and communicate effectively with other employees and patients
  • Ability to work well with various personalities and work as a team
  • Should be independent and self-motivated
  • Ability to work and accomplish goals with little to no supervision
  • Organizational skills
  • Must be dependable and maintain levels of confidentiality
  • General knowledge of internet navigation and research
  • Knowledge of e-mail, fax transmission, and copy equipment are essential

WellDyne Can Offer You

  • Medical, Dental and Vision Benefits
  • Medical Savings Account Options with Company match
  • 401K after 90 days of employment
  • Employee Assistance Program
  • Life and Supplemental insurance
  • Educational Reimbursement
  • Paid Time Off
Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting and standing in front of a computer. In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients and employees. This position may be required to work long hours.

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