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Clinical Specialist Performance Monitor

4 months ago

Detroit, United States Detroit Wayne Mental Health Authority Full time
Job DescriptionJob Description

Under the general supervision of the Director of Quality Improvement, the Performance Improvement and Performance Monitor staff is responsible for conducting on-site provider reviews and ensuring compliance of assigned providers to federal, state, local, contractual, regulatory, and best practice standards and guidelines.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversees and monitors the development and implementation of the quality improvement program.
  • Develops and implements the quality improvement plan in accordance with the QAPIP of the organization, federal and state laws/regulations and accreditation standards.
  • Performs analytical monitoring of contractors and providers.
  • Monitors Medicaid and contractual agreements.
  • Monitors Medicaid Verification Claims and Michigan Mission Based Performance Indicators (MMBPI) data.
  • Develops performance improvement targets for quality, service and the efficiency of the organization.
  • Implements changes targeted at system improvement.
  • Measures and evaluates attainment of results.
  • Provides consulting, technical and clinical assistance.
  • Implements systematic improvements.
  • Measures cost savings.
  • Ensures assigned service providers maintain quality services.
  • Assures improvement activities are documented and reported.
  • Analyzes, updates, and modifies standard operating procedures and processes to continually improve QI services.
  • Plans, organizes, manages and leads work processes of the quality improvement program (QI).
  • Designs key elements of the strategic operating plan.
  • Conducts system design.
  • Conducts system reengineering.
  • Performs project management and quality improvement functions.
  • Performs statistical analysis and data analysis.
  • Ensures continuous quality improvement.
  • Performs utilization management.
  • Assists in organizational studies and evaluations.
  • Designs systems and procedures.
  • Conducts work simplification and measurement studies.
  • Prepares operations and procedures manuals.
  • Monitors compliance with Residential providers within the DWIHN provider network.
  • Works with providers to improve the quality of care and services.
  • Assists with the NCQA accreditation process.
  • Sets standards, conducts performance assessments and conducts remote and on-site monitoring of providers in the network.
  • Monitors the facility quality improvement process and provides facility provider education and oversight.
  • Conducts all MDHHS and Integrated Care Organization (ICO) site visits.
  • Develops and implements corrective action plans and improvement plans.
  • Oversees new program enrollment and Medicaid Enrollment reviews which involves site visits to ensure that new programs or programs requiring Medicaid enrollment meet the minimum requirements for participation in the DWIHN network.
  • Ensures that Home and Community Based Services (HCBS) are based on the person-centered planning processes and provided in settings where individuals have full access and integration into the community.
  • Ensures the settings in which HCBS services are provided afford individuals independence and autonomy.
  • Ensures that any setting providing HCBS services comply with MDHHS rules in order to continue to receive Medicaid funding to pay for HCBS services.
  • Ensures that DWIHN’s residential and non-residential settings meet all regulatory requirements and provide a safe and healthy environment, that staff are qualified and that the needs identified in the individual plan of services (IPOS) are being met.
  • Provides Annual Residential reviews that includes reviewing clinical case records, staffing qualifications, environmental safety, HCBS compliance and review of implementation of: Behavior Treatment Plans, IPOS, Medication Administration and Incident reporting.
  • Creates reports regarding - initial communication, review findings, Point of Care (POC) requests and POC monitoring and follow-up for DWIHN providers.
  • Completes or assists co-workers with reviews i.e. (Health & safety, Investigations and Claims investigations).
  • Attends Residential and other provider meetings.
  • Ensures that DWIHN has the appropriate number of HCBS compliant homes that also meet all regulatory and contractual requirements to place members.
  • Reviews data for trends and creates monthly reporting including reporting data into the Cascade software database.
  • Communicates with providers by responding to phone calls, responding to e-mail requests, providing training and providing technical assistance.
  • Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of DWIHN policies, procedures and practices.
  • Knowledge of the principals of quality improvement.
  • Knowledge of Utilization Management.
  • Knowledge of Quality Assurance.
  • Knowledge of the DWIHN provider network.
  • Knowledge of medical and behavioral health practices and terminology.
  • Knowledge of compliance standards.
  • Knowledge of the Medicaid screening process.
  • Knowledge of MDHHS policies, rules, regulations and procedures.
  • Knowledge of Medicaid policies, rules, regulations and procedures.
  • Knowledge of the NCQA accreditation process.
  • Knowledge of HSAG annual compliance reviews.
  • Knowledge of Integrated Care principles and practices.
  • Knowledge of HCBS policies and procedures.
  • Knowledge of Residential setting rules and regulations.
  • Knowledge of Health and Safety and Claims Investigations.
  • Knowledge of the RAT-STAT database.
  • Knowledge of Behavior Treatment Plans, IPOS, Medication Administration and Incident reporting.
  • Knowledge of Point of Care (POC) principles and practices.
  • Assessment skills.
  • Evaluation skills.
  • Organizational skills.
  • Planning skills.
  • Analytical skills.
  • Report writing skills.
  • Decision Making skills.
  • Interpersonal skills.
  • Communication skills.
  • Implementation skills.
  • Evaluation skills.
  • Teaching skills.
  • Training skills.
  • Coordination skills.
  • Written communication skills.
  • Investigation skills.
  • Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
  • Teamwork Skills..
  • Ability to communicate orally.
  • Ability to communicate in writing.
  • Ability to work effectively with others.
  • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
  • Judgement/Reasoning ability.

REQUIRED EDUCATION:

A Master’s Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor’s Degree will be accepted), Quality Management, the Human Services, the Social Services or a related field.

REQUIRED EXPERIENCE:

Four (4) years of professional experience in a behavioral healthcare or a community mental health setting including at least (2) two years of experience performing clinical duties and responsibilities.

REQUIRED LICENSE(S).

A Valid State of Michigan clinical licensure: LMSW, LMHC, LPC, LLP, RN or PhD.

(A Limited License will be accepted)

Must meet credentialing qualifications in at least one of the following: Qualified Mental Health Professional (QMHP), Qualified Intellectual Disabilities Professional (QIDP), Qualified Children Mental Health Professional (QCMHP); Substance Abuse Treatment Specialist (SATS).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

WORKING CONDITIONS:

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. Currently this position is primarily a remote position.


This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.


Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer