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Inside Sales
4 weeks ago
-You will be a great addition to our team
KEY RESPONSIBILITIES:
- Prepared to begin working at the start of your shift.
- Handle & qualify inbound communications such as calls, sales@ emails, chats
- Direct handling of customers includes but not limited to efficiently providing:
- Standard pricing and availability
- Order status and PO follow-up
- Returns assistance
- General questions. (i.e. operational inquiries, directions)
- Basic shipping quotes
- Basic product recommendations – based on knowledge level
- Troubleshooting and reporting website issues
- Basic order entry
- Call routing to other departments
- Receiving & routing tax certs, credit applications, or catalog requests
- Bold Chat handling – will handle all chats. If the customer requires technical assistance, the CSR will either have a Jr. CRM take over the chat or forward the transcript to a Jr. CRM/Operator for further handling.
- Returns – will handle all RMAs/Returns/Return follow-up for unassigned accounts/web orders. Will handle Returns-based sales@ emails.
- Web – will be responsible for general follow up and customer interaction for open unassigned web orders. Is exempt from handling web orders already being handled by another CSR.
- KanBan Rush entry and management.
- Contacts – Add, edit, attributes, (de)activate, manage all aspects of contacts.
- Order Entry – Become fluent and accurate in all aspects of order entry.
- Employee Manual – Know, inquire & understand
- Core Values – Know, inquire & understand
SKILLS AND QUALIFICATIONS SOUGHT:
- Empathy – customer needs to feel they are important and listened to.
- Adaptability – ability to remain flexible in a dynamic environment.
- Capacity to remain clear-headed and use constructive and encouraging language to steer calls towards a positive outcome.
- Adept at clear communication.
- Proven active listening skills.
- Strong interpersonal and communication (verbal/written) skills
- Ability to prioritize, organize and multitask on the fly.
- Proficiency with Response
- checking stock and availability
- Sales Order status
- Purchase Order status
- order entry
- Proficiency with Microsoft Office
- able to send and respond professionally to emails/word
- organize and manage inbox
- promptly/effectively respond to customers, vendors & team members
- Ability to navigate the web and utilize third party websites to retrieve relevant order information (shipping quotes, PO status, product information, etc.).
- Strong understanding of the need to document open order progress and the importance of efficiency.
- Intermediate understanding of the Markertek website and the aptitude to help customers navigate product pages, searches, and through the checkout process.
- Conduct themselves professionally both in person and over the phone.
Position Type/Hours
EOE
Job Type: Full-time
Hours: Mon – Fri, 8:30am-5:00pm
Pay Range: $18.00 - $22.00
COMPENSATION BASIS:
- Potential incentives based on sales and margin
- Maintain strong KPIs further described within
- Remain in good company standing
- PSP as eligible
COVID-19 considerations:
Health & Safety Policy
Adherence to CDC/State Guidance
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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