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First Impressions Manager

2 months ago

Grosse Pointe, United States Country Club of Detroit Full time
Job DescriptionJob DescriptionSalary: Salaried Position

Summary:

The First Impressions Manager establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set. First impression services includes overnight suite accommodations, management of front desk receptionists and valet services, and works in partnership with the Assistant General Manager and other Department Leaders to ensure our members are well cared for and informed.


About Our Organization:

Country Club of Detroit is a fixture in the hospitality, sports, agronomy, and leadership spaces. Our positions are more than jobs. Through opportunities for learning, growth, and connectivity, CCD is dedicated to launching and advancing careers. We are known as an employer of choice in a busy club market. That’s because we’re committed to our professional team.

  • We build and nurture professionals – no matter the role, all CCD employees are trained and supported to perform at the highest professional level, gaining valuable experience that will benefit future positions in any industry
  • Our talented team is driven by mission – Across all departments, CCD professionals care deeply for their work and our organization. The club industry is person-centric with a focus on meaningful connections, and that extends to our staff
  • Thought leaders are welcome here – throughout our years of creativity and progressive thought, CCD has remained stable and relevant due to our commitment to adapt to changing times while never sacrificing excellence.


Essential Job Duties:

  • Promoting Country Club of Detroit (CCD) culture through leadership and promotion of core values:
    • Dedicated – putting others before themselves and believing in the quality of your work
    • Determined – making tasks and duties happen
    • Integrity – having strong moral principles and honesty
    • Professional – commitment to being experts in our field, continuing our professional growth and assisting others in reaching their potential
  • Ensuring the Membership and their guests have an exceptional experience very time
  • Promoting team leadership and camaraderie among staff
  • Achieving budgeted room sales, labor costs and completion of forecast and actual budget and weekly payroll input
  • Achieving maximum satisfaction and overall success through the control of quality of service
  • Participation and input towards Rooms Marketing and Communication activities
  • Completing of shift reports and measurement of CCD Service Guarantees for each function
  • Scheduling of staff (front desk receptionist and valet attendants) to ensure adequate and consistent levels of service
  • Supervising and coordinating daily operation of the front desk duties
  • Attendance and participation in monthly Department Head meetings
  • Implementation and enforcement of all Club rules for members, guests and staff
  • Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
  • Liaise on for Assistant General Manager, Chief Engineer and Housekeeping leaders to ensure all client needs and requirements are being met
  • Handling of customer concerns, ensuring proper reporting and follow up are completed on concerns brought forward
  • Participating in overall Club maintenance and cleanliness
  • Facilitating switchboard and incoming calls
  • Inspection of Overnight Suites, and other first impression areas for cleanliness
  • Maintenance of CCD calendar
  • Other tasks and assignments may be assigned outside of this job description


Minimum Skills & Qualifications:

  • Effective communication skills
  • Staff training and developmental skill
  • Personnel development and growth
  • Maintain professional standards through proper coaching and counseling
  • 3 year’s experience in Clubhouse operations or similar job role experience required
  • Must be legally authorized to work in the United States


Provided Amenities:

  • Daily lunch provided during working hours
  • Employee golf privileges on Mondays
  • Discounted merchandise in Pro Shop