Night Auditor

2 months ago

Mobile, United States Avocet Hospitality Group Full time
Job DescriptionJob Description

The Admiral Hotel, located in the heart of Mobile, is seeking to hire a Full-Time Night Auditor to join our Guest Services department. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral

WHAT WE HAVE TO OFFER:

LOCATION: 251 Government Street Mobile, AL 36602

SALARY: $14.50 per hour

BENEFITS:

A culture that values passion, individuality, and fun

  • Opportunities for internal growth and development

  • Paid Time Off (PTO)

  • Paid holidays

  • Earned Wage Access through PayActiv- access to your earned wages before payday

  • Affordable medical, dental, & vision insurance plans

  • Company provided life insurance

  • Short & Long Term Disability and Accident and Critical Illness Insurance

  • Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

  • Referral program

  • Employee Assistance Program

  • Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded

MAIN DUTIES AND RESPONSIBILITIES:

  • Audit, post, and balance daily cashiers work for The Admiral Hotel

  • Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest’s account daily

  • Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.

  • Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distributed to the appropriate departments

  • Ensure credit card system reconciles to daily transaction lists

  • Verify cash postings and verify cashier drops to ensure accurate

  • Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management

  • Greets all guests in a pleasant and professional manner

  • Completes the guest registration and check-out procedures

  • Answers telephone, transfers calls, and takes messages when applicable

  • Makes hotel reservations for guests, including changes and cancellations

  • Follows proper credit card procedures

  • Maintains accurate bank during shift and uses correct vouchers for specified transactions

  • Responds to all guest needs and requests in a timely fashion

  • Knowledgeable of geographical area and points of interest

  • Ensure the front desk is adequately stocked of all supplies

  • Understands hotel emergency procedures and evacuation protocols

  • Collects payment for all guests at check-in and check-out. Makes changes as necessary

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

  • Ensure uniform and personal appearance is clean and professional

  • Maintain confidentiality of proprietary information and protect company assets

  • Speak with others using clear and professional language

  • Establishes and maintains open, collaborative relationships with employees and fellow management team members.

  • Perform all reasonable job duties as requested.

SUPERVISORY RESPONSIBILITIES:

  • The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High School diploma or equivalent and/or experience in a Hotel or a related field preferred

Experience:

  • One year of prior hotel guest service experience preferred

  • Prior guest relations training

Skills:

  • Significant attention to detail.

  • Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.

  • Understanding of basic math skills

  • Good verbal and guest interaction skills

  • Collect money and issue change where applicable

  • Ability to work as a cohesive team member - relaying information appropriately from shift to shift

WORKING CONDITIONS:

Equipment to Be Used:

  • Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)

Physical & Mental Requirements:

  • Must be able to stand for several hours at a time

  • May be required to lift items up to 25 lbs.

Work Environment:

  • Very high guest and team member interaction

  • Fast paced; high volume

  • Subject to extreme weather conditions including high heat, rain, wind, etc.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.

EOE / DFWP