Virtual Receptionist

Join our growing team of remote virtual receptionists and play a vital role in the success of our US-based clients. As a key member of our company, you'll provide warm, professional, and efficient phone support to businesses across a variety of industries. There will be opportunities for advancement for candidates who excel in the role.

The ideal candidate will have excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy or remote environment. 

Responsibilities: 

• Client services – Address basic client questions according to established guidelines. Answer all phone calls and emails sent to the office and provide inter-office messages as requested.  
• Administration – Send out and receive mail, documents, supplies and packages.
• File and keep good records.
• Maintain office supplies and reorder as needed.
• Maintain an organized filing system. 
• Accurately capture caller information and messages, ensuring timely delivery
• Collaborate with team members to ensure exceptional service standards are consistently met
• Manage a schedule for those needing support and schedule appointments as required.  

Requirements:

• A high school diploma or higher
• Proficient with Microsoft Office Suite
• Reliable, professional, courteous and patient
• Ability to work independently in a remote setting with minimal supervision
• Excellent communication and interpersonal skills
• 1+ years of customer service or receptionist experience (previous remote work experience is a plus)

Benefits include:
 

• Health care
• Paid time off
• Retirement savings and professional development
• Competitive salary aligned with experience
• Potential for growth within our expanding company

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