Front Desk Agent

2 weeks ago

Lebanon, United States Blue Water Hospitality Group, LLC Full time
Job DescriptionJob Description


Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated approach to marketing, revenue management, and operations has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role


WHO WE ARE LOOKING FOR

  • Must be enthusiastic, upbeat, and energetic
  • Strong attention to detail
  • Ability to work a diverse schedule, including weekends, holidays, and evening hours.
WHAT YOU WILL WORK ON
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
  • Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
  • Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property.
  • Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
  • Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.
  • Ensure the property is clean and orderly and guests are always ready.
  • Performs other duties as assigned
  • Provides regular and reliable attendance


WHO YOU WILL WORK WITH

The Front Desk Agent will report to the Assistant General Manager (AGM) or designee.

WHAT YOU BRING
  • High School Diploma or pursuit of a high school diploma, GED Equivalent
  • 1-3 years of the front desk, reservations, or customer service-oriented role
  • Must work well under pressure and in high-stress situations
  • Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
  • Excellent communication skills


PHYSICAL REQUIREMENTS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.


Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.


  • Front Desk Agent

    6 days ago

    Lebanon, United States Candlewood Suites Lebanon Full time

    Job DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing Candlewood Suites in Lebanon, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an...

  • Front Desk Associate

    1 month ago

    Lebanon, United States VP Management Full time

    Job DescriptionJob DescriptionThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be...

  • Front Desk Receptionist

    1 month ago

    Lebanon, United States McGee Hyundai of Lebanon Full time

    '''Duties''' - Greet and welcome visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Provide information to callers and visitors regarding company services, products, and policies - Schedule appointments and maintain the appointment calendar - Perform administrative tasks such as...

  • Seasonal Front Desk

    5 days ago

    Lebanon, United States Planet Fitness Full time

    Job DescriptionJob DescriptionShift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 2-10 Friday 2-9The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Front Desk Associate

    6 days ago

    Lebanon, United States True North Hotel Group Full time

    True NorthHotel Group, an award-winning management and development company, is seeking a Front Desk Associate tojoin our team at our Residence Inn in Lebanon, NH. This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, Kansas. What do we have to offer? Excellent healthcare benefits, work-life...

  • Front Desk Associate

    5 days ago

    Lebanon, United States True North Hotel Group Inc Full time

    Job DescriptionJob DescriptionTrue North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at our Residence Inn in Lebanon, NH. This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, Kansas. What do we have to offer? Excellent...

  • Seasonal Front Desk

    6 days ago

    Lebanon, United States Planet Fitness Inc. Full time

    Shift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 2-10 Friday 2-9 The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members,...

  • Front Desk Agent

    6 days ago

    Lebanon, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...

  • Front Desk Agent

    7 days ago

    Lebanon, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...

  • Front Desk Agent

    7 days ago

    Lebanon, United States Shaner Hotels Full time

    ABOUT THE TEAM Shaner Hotels has an amazing opportunity to join our team at our Lebanon Fairfield Inn and Suites. This 90-room hotel sits conveniently located near Harrisburg International Airport, and very close to the Lebanon Valley Exposition Center & Fairgrounds. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning...

  • Front Desk Agent

    7 days ago

    Lebanon, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...

  • Front Desk Worker

    5 days ago

    Lebanon, United States Sports Village Fitness Full time

    Job DescriptionJob DescriptionOversee the Welcome Desk during your shift. Greet & welcome (teeth & eyes) members and guests. Reply to questions & complaints. Manage and book appointments.  Provide exceptional customer service skills.Company Descriptionwww.Sportsvillagefitness.com Family owned and operated multi purpose health club since 1987 serving...

  • Front Desk Manager

    1 month ago

    Lebanon, United States Sports Village Fitness Full time

    Job DescriptionJob DescriptionOversee the Welcome Desk operations and staff.  Greet & welcome (teeth & eyes) members and guests.  Reply to questions & complaints.  Manage and book appointments.  Oversee inventory.  Must possess strong time management and organizational skills and be financially minded. Provide exceptional customer service and leadership...

  • IT Help Desk

    6 days ago

    Lebanon, United States The PCA Group Full time

    Job DescriptionJob DescriptionCreated 32 years ago, the PCA Group of Companies (PCA) is a privately-owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty...

  • Front Desk Coordinator

    1 week ago

    Lebanon, United States True Sports Physical Therapy Full time

    Job DescriptionJob DescriptionCandidates should have the following qualities and/or skills to be successful in this role:A very positive and outgoing personality A desire to help problem solve, and assist in all customer service related interactions at their assigned clinicAbility to answer, route, and assist in phone calls with outstanding customer service...

  • Front Desk Receptionist

    5 days ago

    Lebanon, United States Stanilla, Siegel and Maser, LLC Full time

    Duties include answering and directing phone calls, assisting clients in person, maintaining logs of work flow, and helping to maintain filing systems. Applicant must have great interpersonal skills, be proficient in Word and Excel, and possess general business knowledge. Attention to detail in a fast-paced environment is essential. Please send...

  • Assistant General Manager

    2 weeks ago

    Lebanon, United States Hampton Inn & Suites - Lebanon Full time

    **Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together...

  • General Manager

    2 weeks ago

    Lebanon, United States VP Management Full time

    Job DescriptionJob DescriptionThe general manager of a hotel property is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management , expense management, team building, and employee...

  • General Manager

    7 days ago

    Lebanon, United States VP Management Full time

    Want to work for a dynamic organization, that is growth oriented, and has a positive organizational culture! The general manager of a hotel property is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance,...

  • PT Customer Service Leader

    2 days ago

    West Lebanon, United States Hannaford Supermarkets Full time

    Address: USA-NH-West Lebanon-8 Market Street Store Code: Store 08266 CUSTOMER SERVICE (7244589) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...