Spa Receptionist

Job Title: Spa Receptionist

Company Name: Serenity Haven Spa

Location: Spring, TX

Are you a customer-focused individual with excellent organizational skills and a passion for creating a welcoming atmosphere? Serenity Haven Spa is seeking a friendly and detail-oriented Spa Receptionist to join our team and play a key role in delivering exceptional customer service to our valued clients.

Responsibilities:

• Greet and welcome clients with a warm and friendly demeanor as they arrive at the spa.
• Manage phone inquiries, schedule appointments, and provide information about spa services.
• Coordinate and confirm appointment schedules for clients and therapists.
• Process payments, handle cash transactions, and maintain accurate billing records.
• Maintain a clean and organized front desk area, including retail displays.
• Assist with retail sales and promote spa products and services.
• Address client inquiries and concerns promptly and professionally.
• Collaborate with spa staff to ensure smooth operations and optimal client experiences.

Qualifications:

• Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficient in using scheduling software and handling basic administrative tasks.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Knowledge of spa services and products is a plus.
• CPR and first aid certification is a plus.

Benefits:

• Competitive compensation with opportunities for bonuses.
• Access to spa facilities and services.
• Ongoing training and professional development.
• Employee discounts on spa services and retail products.
• Flexible scheduling to accommodate work-life balance.