Customer Service Representative

2 weeks ago

Kent, United States Cesar Ramos - State Farm Agent Full time
Job DescriptionJob DescriptionPosition Overview: We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a Customer Service Representative, your primary focus will be to support the agency and sales team to increase revenue and promote agency growth. You will play a crucial role in ensuring exceptional customer service experiences while actively contributing to revenue generation and overall agency success. The ideal candidate for this position is driven, disciplined, possesses an outgoing personality, and understands the importance of customer service in driving sales and agency growth.

Responsibilities:

  • Provide outstanding customer service by promptly and accurately handling customer inquiries, concerns, and complaints.
  • Develop a thorough understanding of State Farm Insurance products, policies, and procedures to effectively assist customers and address their needs.
  • Collaborate closely with the sales team to identify cross-selling and upselling opportunities, actively promoting agency growth and revenue generation.
  • Assist customers in assessing their insurance needs and recommend appropriate coverage options to drive sales and revenue growth.
  • Process policy changes, endorsements, and claims promptly and efficiently, ensuring revenue opportunities are maximized.
  • Stay up-to-date with industry trends, regulations, and changes to insurance products and services to effectively address customer needs and identify sales opportunities.
  • Maintain accurate customer records and policy documentation to support sales and retention efforts.
  • Build and maintain strong relationships with existing clients, providing ongoing support and exceptional service to drive customer loyalty and referral business.
  • Assist in prospecting and generating new leads through various channels, including referrals, networking, and community involvement, with a focus on driving sales growth.
  • Collaborate with other departments within the agency to streamline processes and improve overall efficiency, with a focus on enhancing sales effectiveness.
  • Stay informed about competitive offerings and market trends to provide insights and recommendations for improving sales strategies and driving revenue growth.
  • Handle complex customer inquiries or issues, ensuring a sales-oriented approach is maintained while delivering exceptional service.
  • Continuously seek opportunities for personal and professional growth through training and development, with a focus on enhancing sales skills and knowledge.
  • Contribute to a positive team culture and actively support the agency's goals and objectives.
As an Agent Team Member, you will receive...

  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Growth potential/Opportunity for advancement within my agency
  • Hiring Bonus up to $800


Qualifications:

  • Previous experience in customer service, preferably in the insurance industry.
  • Excellent interpersonal and communication skills, with the ability to connect with customers and build rapport while actively promoting sales and revenue growth.
  • Highly motivated and driven to achieve sales targets and customer satisfaction goals.
  • Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
  • Detail-oriented and meticulous in maintaining accurate customer records and policy documentation.
  • Ability to adapt and thrive in a fast-paced, dynamic work environment.
  • Proficient in using technology and computer systems, including insurance quoting software and customer relationship management (CRM) tools.
  • Demonstrated ability to handle customer inquiries and resolve issues effectively while maintaining a sales-oriented approach.
  • Knowledge of insurance products and services, or the ability to quickly learn about insurance products to actively promote sales and revenue growth.
  • Strong problem-solving skills and the ability to handle customer complaints and conflicts effectively while maintaining a focus on revenue generation.
  • Professionalism, integrity, and ethical behavior in all interactions.
If you are a self-motivated and disciplined individual with an outgoing personality, we invite you to join our team as a Customer Service Representative focused on revenue growth and agency support. As a valued member, you will have the opportunity to make a positive impact on the lives of our customers while actively contributing to the success and growth of our agency. Apply now to become a part of our success story and provide exceptional customer service while supporting sales, revenue generation, and agency growth

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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