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Lead Licensed Veterinary Technician

3 months ago

Chicago, United States Mission Veterinary Partners Full time
Job DescriptionJob Description

Overview

Uptown Animal Hospital is searching for a

Lead Licensed Veterinary Technician to lead our

Patient Care Team

Location: 

5545 North Clark St.Chicago, Illinois 60640United States

Clinic Hours:

M- F 8:30am-6pm

Sat 8:30am-2pm

Sun Closed

Compensation:

Minimum of $25/hrIncreases with Credential & Years of Experience In a Clinical Setting***$1,000 Sign-On Bonus******

The Role:

Leaders ensure the highest level of patient care and client experience, drive continuous improvement in clinical skills, maintain and uphold the hospital's core values and are team-oriented in training and guiding their fellow coworkers.

What we are looking for:

A full-time certified lead veterinary technician

We are looking for individuals who will exhibit the passion for our mission of providing exceptional medical care to our patients and excellent customer service to our clients.

Your daily responsibilities will include patient handling and care, client communication and education, surgical monitoring and procedures, laboratory and in-house diagnostic procedures, and hospital cleanliness.

We ensure each member of our support team is equipped with the tools and training that they need to operate effectively in every area of the hospital.

What We Offer:

  • A collaborative environment that empowers credentialed veterinary technicians to perform a wide range of tasks within their scope of practice, while encouraging them toward continued career & educational growth.
  • Opportunity to utilize your skills in a supportive and encouraging atmosphere.
  • Direct impact on animal well-being through comprehensive medical care and compassionate interaction.
Benefits we offer:
  • Base 80 Hours PTO for all CVT's
  • Customized learning and development opportunities
    • 48 Additional HRS of CE PTO
    • $500 to help you attend your favorite conferences
  • FSA and HSA options available
  • 401K starting on day 1- Company 4% match
  • Medical, Dental, Vision Insurance for you & your family
  • Additional Insurances Available:
    • Life Insurance AD&D
    • Short Term Disability Insurance
    • Long Term Disability Insurance
    • Critical Illness Insurance
    • Accidental Insurance
  • Discounts for your pets
  • Annual scrub allowance

Health Advocate - Employee Assistance Program

Includes five face-to-face visits with a counselor per issue, per rolling 12 months, without any cost to you.

24 hour access.

Get help with depression, anxiety, family issues, substance abuse and more

Learn strategies such as mindfulness to manage stress, anger and improve focus.

Locate childcare, eldercare, summer camps, special needs services and relocation support.

Easy access to legal/financial experts and information.

Work through relationship problems, divorce, grief and other life transitions.

Build coping skills to manage life’s challenges and gain control of your life.

Explore webinars, courses and articles on a variety of well-being topics.

Employees can take advantage of services like our Personalized Legal Center, Financial Fitness Center, and Mindfulness resources.


Responsibilities

How you'll make an impact:

  • Maintain and uphold Core Values and Mission Statement of MVP.
  • Performs all functions related to Licensed Veterinary Technician job description. 
  • Work alongside the Inventory Manager to purchase pharmaceutical supplies and medications including the maintenance of controlled substance and surgery logs. 
  • Maintain inventory and maintenance of pharmaceuticals, equipment, and supplies. 
  • Maintain knowledge of preventative healthcare recommendations to answer client questions, provide education on vaccines, flea, and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, spay and neuter, and boarding. 
  • Educate clients and team members on products and medications sold including dietary products and answer questions regarding product purchase/use. 
  • Assist in all aspects of hospital performance which includes but not limited to answering phones, scheduling appointments, client call backs, prescription requests etc. Veterinary Policies/Procedures/Equipment 
  • Ensure that the hospital and its team members are compliant with federal and state animal health laws and regulations including OSHA, Radiation, state board requirements and DEA. Oversees the ordering of dosimetry badges, tracking and storage. 
  • Follow and enforce hospital policies set forth by the Practice Manager and Medical Lead. 
  • Train and assist the veterinary support staff in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians, groomer and any team member who directly or indirectly provide patient care. 
  • Make recommendations to the Practice Manager concerning personnel matters, disciplinary actions and follow through. Provide follow up feedback to direct supervisor to help them continue to coach team members as needed. 
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Mediate interpersonal problems and address concerns from Technicians and veterinary support staff. 
  • Conduct monthly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.  
  • Manage and contribute to the overall flow of the clinic. 
  • Create technical schedules that align with doctor, team, surgery, and outpatient needs while monitoring overtime and payroll costs. Arrange to cover shifts by either seeking coverage by technical team or covering shifts yourself.  

Qualifications

Required Knowledge, Skills and Abilities:

  • Must be able to conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
  • Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
  • Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain.
  • Ability to stay calm and efficient during a medical crisis.
  • Ability to give SQ, IM and IV injections.
  • Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
  • Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
  • Knowledge of heartworm and external parasite preventives to promote client education and sales.
  • Ability to properly extubate, monitor temperature and recover a patient from anesthesia.
  • Ability to navigate the practice management software addressing concerns and providing technical support to all departments.
  • Writing skills are effective, efficient, and ability to clearly state the objective.
  • Computer knowledge required; comfortable with Word, iOS, Windows, practice management software, and use of communication tools such as marketing program and email.
  • Excellent communication skills.
  • Ability to meet deadlines and exceed expectations.
  • Strong communication, leadership, and motivation skills.  Has the ability to effectively solve problems dealing with team member conflict to personnel issues and performance. Has the ability to direct, guide and assist a group of individuals. 
  • Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.   
  • Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.  
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
  • Working alongside Practice Manager to address negative feedback on NPS and celebrate positive feedback. 
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.  
  • Perform or oversee routine maintenance on equipment and determine when and what kind of maintenance is needed. 
  • Knowledge of the procedures used for receiving, treating, and scheduling patients, ordering medical supplies, and requesting laboratory tests. 
  • Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment. 

We put people first and never compromise on our values.

Apply today for immediate consideration

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.