Postal Service Clerk

JOB SUMMARY/PURPOSE:

Responsible for handling duties in a Unites States Postal Service Contract Postal Unit (CPU), including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, and assisting customers while following all FGCC policies and USPS postal regulations.

PRINCIPAL RESPONSIBILITIES:

1. Answer FGCC post office operational questions and direct to Crossville post office regarding local route courier deliveries and scheduling.
2. Educate customers about mailing and shipping including rates, tracking, and delivery
3. Open and close post office boxes, process verifications with Crossville Post Office, and maintain accurate box records and keys.
4. Process return mail and submit to Crossville Post office.
5. Process PO Payments and update internal control records
6. Provide Copy and Fax services for customers
7. Provide Notary services for customers
8. Retrieve parcels and scan out parcels for PO Box renters
9. Maintain and audit stamp inventory
10. Monthly review and approval of WebBat report.
11. Sell books of stamps and verify if additional postage is needed for first class mail
12. Weigh all packages, verify correct addresses, sell and affix adequate postage and required forms for shipping and optional services.
13. Assist customers with forms regarding changes of address, theft or loss of mail, or for special services such as certified, registered, express mail, insurance, delivery confirmation and tracking.
14. Operate detailed USPS Retail Sales System for the tracking and inventory of all stamp sales, shipping, and stamp inventory.
15. Light stocking of retail items and selling of the same.
16. Daily reconciliation of cash drawer and preparation of bank deposit.
17. Ordering of free postal supplies from USPS.
18. Monitor postage meter balance and add funds as necessary

MINIMUM EDUCATION:

High School Diploma or GED

EXPERIENCE:

A minimum of 2 years in customer service and handling money

Excellent attention to detail is required.

COMPUTER SKILLS:

Computer literate in Microsoft Office Software

EQUIPMENT USED:

Scales, postal processors, cash register

WORKING ENVIRONMENT:

Able to work with little supervision at times

COMMUNICATION REQUIREMENTS:

Active listening skills and ability to articulate information both verbally and in writing.

PHYSICAL REQUIREMENTS:

Normal speech, hearing, and vision, lifting of 40 pounds (More with assistance).

Ability to stand for long periods of times.

SAFETY:

Follow all FGCC safety programs, safety guidelines, policies and procedures. Wear, use and enforce all FGCC personal protection equipment (PPE) as needed on specific jobs and tasks. Be aware of chemical safety and be familiar with all pertinent Safety Data Sheets (SDS) of chemicals which are used in the workplace. Follow all FGCC safety rules including all local, state and federal regulations as they pertain to work at FGCC

OTHER REQUIREMENTS:

Ability to work on several tasks simultaneously; maintain composure when dealing with stressful situations; absolute confidentiality required.