Senior Sales Engineer
1 month ago
Hybrid/Remote Position
As a Sales Engineer on the corporate team, you’ll fill a key role in ensuring our prospects and customers have a high-quality experience. We are strategic resources deployed to solve complex use cases when no one else can. Think of us as superheroes called into action when needed
RESPONSIBILITIES- Work alongside Sales and Customer Success as the ultimate product expert.
- Thoroughly understand all aspects of our platform in order to explain the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our technology.
- Assist prospects and customers with Business Assessment (POCs, Pilots).
- Craft content to show customers how to leverage our product for specific use cases.
- Solution complex business and technical requirements and explain them in simple terms.
- Assist with RFPs and questionnaires in the context of sales cycles.
- Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
- Contribute reusable assets to the Sales Engineering team and the company at-large.
- Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
- 4-6 years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other customer facing relevant work experience.
- Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
- Experience with data flows, AI/ML concepts, analytics, APIs, JSON or webhooks.
- Understanding of security and privacy pertaining to SaaS systems.
- Business understanding of GTM sales teams and processes.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Passion for technology and problem solving.
- Able to make the complex sound simple
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