Guest Services Manager at Fairfield Inn Winston Salem

1 month ago

WinstonSalem, United States Summit Hospitality Incorporated Full time
Job DescriptionJob DescriptionDescription:

Description

SUMMIT HOSPITALITY GROUP: GUEST SERVICES MANAGER JOB DESCRIPTION

SUMMARY: The Guest Services Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Guest Services Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards is paramount.

PREREQUISITES/QUALIFICATIONS:

· A minimum of 2-5 years of experience with name Brand hotel/restaurant companies

· 2-5 years of progressive management experience preferred

· Service oriented style with professional presentation and interpersonal skills

· Hotel/Hospitality degree an asset

· Clear concise written and verbal communication skills (English)

· Proficient in Microsoft & Excel

· High energy, entrepreneurial spirit, motivational leader.

· Interest in career progression in hotel/hospitality management roles

DUTIES & RESPONSIBILITIES:

· The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt

· Responsible for short and long term planning and management of the hotel’s Front Office operations

· Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel

· Strict adherence to approved budget for the hotel operations

· Ensure proper staffing levels for customer service goals

· Maintain guest room inventory

· Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures

· Perform all tasks of a Front Office staff as needed to facilitate service

· GSM tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, room inspections

· Maintain excellent communications with Housekeeping Department

· Maintain information on prices, rates, special packages, programs, etc.

· Investigate, analyze, resolve and report guest complaints in a timely fashion

· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities

· Cover open shifts due to call offs and/or low business levels

· Must be able to work all shift including weekends and evenings

· Capable of developing and training subordinates

· Inspect public areas and ensure proper cleanliness

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed

WORK ENVIRONMENT:

· Flexible work schedule

· Able to lift 25 lbs.

· Valid Driver’s License

· Sitting, standing, moving for extended periods of time

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Requirements:


  • Hotel Sales Manager at the Fairfield Inn Winston-Salem Downtown

    3 months ago

    Winston-Salem, United States Summit Hospitality Incorporated Full time

    Job DescriptionJob DescriptionDescription:Fantastic opportunity for someone looking to take the next step in their career. We are hiring for our next Sales Leader for the Fairfield Inn Winston-Salem Downtown. Below is an overview of the position. Area Sales ManagerSummit Hospitality Group, Ltd.Position SummaryResponsible for outside sales efforts within a...

  • Medication Technician

    2 days ago

    Winston-Salem, North Carolina, United States Brookdale Winston-Salem Full time

    About the RoleWe are seeking a skilled Medication Technician to join our team at Brookdale Winston-Salem. As a Medication Technician, you will play a vital role in ensuring the health and well-being of our residents by administering medications and treatments as prescribed by healthcare providers.ResponsibilitiesAdminister or assist with self-administration...

  • Habilitation Technician

    6 days ago

    Winston-Salem, United States Lutheran Services Carolinas Full time

    Job DetailsJob Location LSC- Child & Family Services- Winston Salem, NC (Homebased) - Winston Salem, NC Salary Range $15.00 - $16.00 Hourly Habilitation Technician - Winston Salem, NC Delivers direct care assistance and training to people with developmental disabilities, or TBI/Dual Diagnosis, who live in residential or assisted living settings based on each...

  • Dermatologist | Winston-Salem, NC

    6 days ago

    Winston-Salem, United States Novant Health Medical Group Full time

    Novant Health Winston-Salem HealthCare Dermatology is seeking a Dermatologist.Opportunity Highlights: Established outpatient clinic located in Winston-Salem, NC Our practice focuses on providing high quality medical and surgical dermatology. This is a full-time opportunity to work a 4-day work week. This is an excellent opportunity for a physician to be...

  • Interventional Radiology Specialist

    2 weeks ago

    Winston-Salem, North Carolina, United States Soliant Full time

    Interventional Radiology Technologist (IR Tech) - Winston-Salem, NC "The future depends on what you do today." - Mahatma Gandhi Are you a qualified Interventional Radiology Technologist (IR Tech) looking for a meaningful role in Winston-Salem, NC? We are in search of a dedicated professional to deliver exceptional care in a vibrant healthcare setting....

  • Primary Care in Winston-Salem

    4 days ago

    Winston-Salem, United States ARCH Full time

    Highlights:- All Outpatient- Weekday Schedule- Comprehensive Salary/Benefits Package- Locations across Winston-Salem- Sole FQHC in the County- Growing Community DemandJoin our growing team at the only FQHC in Forsyth County. Our three locations serve thousands of patients across Winston Salem. Enjoy excellent facilities, experienced staff and a high degree...

  • Primary Care in Winston-Salem

    4 months ago

    Winston Salem, United States Arch Full time

    Highlights:- All Outpatient- Weekday Schedule- Comprehensive Salary/Benefits Package- Locations across Winston-Salem- Sole FQHC in the County- Growing Community DemandJoin our growing team at the only FQHC in Forsyth County. Our three locations serve thousands of patients across Winston Salem. Enjoy excellent facilities, experienced staff and a high degree...

  • Primary Care in Winston-Salem

    2 weeks ago

    Winston-Salem, United States ARCH Full time

    Highlights:- All Outpatient- Weekday Schedule- Comprehensive Salary/Benefits Package- Locations across Winston-Salem- Sole FQHC in the County- Growing Community DemandJoin our growing team at the only FQHC in Forsyth County. Our three locations serve thousands of patients across Winston Salem. Enjoy excellent facilities, experienced staff and a high degree...

  • OBGYN Opportunity: Winston-Salem, NC

    3 months ago

    Winston-Salem, United States Archway Physician Recruitment Full time

    **OBGYN opening in Winston-Salem, NC**Hospital system is seeking a BC/BE Obstetrician/Gynecologist to join the Winston-Salem practice. The practice includes 3 physicians, 2 advanced practitioners (NP and CNM), and patient-focused, administrative support staff. Weekday call is 1:5, and weekend call is 1:6. The practice is open Monday through Thursday from 7AM...

  • Director of Catering

    2 months ago

    Winston Salem, United States Marriott Winston-Salem Full time

    Who this job will appeal toA seasoned catering professional looking to lead a team. The director is responsible for planning and leading the catering sales and convention services team across the Marriott Winston Salem and Benton Convention Center. The Director of Catering Sales will be responsible for the financial and budget goals of the catering...

  • Licensed Esthetician

    2 months ago

    Winston-Salem, United States Hand & Stone - FGG Spas Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Hand & Stone Winston Salemis expanding our team of Licensed Estheticians to better serve our members and valued guests. Our Estheticians...

  • Licensed Esthetician

    2 weeks ago

    Winston-Salem, United States Hand & Stone - FGG Spas Full time $35,000 - $85,000

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Hand & Stone Winston-Salemis expanding our team of Licensed Estheticians to better serve our members and valued guests. Our Estheticians...

  • Interventional Radiology Specialist

    1 week ago

    Winston-Salem, North Carolina, United States Soliant Full time

    Interventional Radiology Technologist (IR Tech) - Winston-Salem, NC "The future depends on what you do today." - Mahatma Gandhi Are you a qualified Interventional Radiology Technologist (IR Tech) looking for a meaningful role in Winston-Salem, NC? We are in search of a dedicated professional to deliver exceptional care within a vibrant healthcare setting....

  • Dermatology Opportunity: Winston Salem, NC

    3 months ago

    Winston Salem, United States Archway Physician Recruitment Full time

    Dermatologist needed in Winston Salem, NCFull TimePermanentMedical Associates seeks a full-time, BE/BC Dermatologist to join an established outpatient clinic located in Winston-Salem, NC that sees patients from birth through adulthood. We are looking for a dermatologist to practice a mix of medical and surgical dermatology. The office is open...

  • Plastics Ophthalmologist with in Winston-Salem, NC

    1 month ago

    Winston-Salem, North Carolina, United States Duke Health Full time

    Duke Eye Center of Winston-Salem seeks a highly qualified, full-time oculofacial specialist physician. This plastics ophthalmologist will lead our Winston-Salem clinic office, with support of five ASOPRS-trained physician colleagues at the main campus in Durham. The Winston-Salem clinic serves as a regional referral center for the highest levels of specialty...

  • Interventional Radiology Specialist

    2 weeks ago

    Winston-Salem, North Carolina, United States Soliant Full time

    Interventional Radiology Technologist (IR Tech) - Winston-Salem, NC "The future depends on what you do today." - Mahatma Gandhi Are you a proficient Interventional Radiology Technologist (IR Tech) looking for a chance to impact patient care in Winston-Salem, NC? We are seeking a dedicated professional to deliver exceptional service in a fast-paced healthcare...

  • Interventional Radiology Specialist

    1 week ago

    Winston-Salem, North Carolina, United States Soliant Full time

    Interventional Radiology Technologist (IR Tech) - Winston-Salem, NC "The future depends on what you do today." - Mahatma Gandhi Are you a proficient Interventional Radiology Technologist (IR Tech) looking for a chance to impact patient care in Winston-Salem, NC? We are seeking a dedicated professional to deliver exceptional healthcare services in a vibrant...

  • Neuroradiologist - Winston-Salem, NC

    3 months ago

    Winston Salem, United States Atrium Health Wake Forest Baptist Full time

    Wake Forest University School of Medicine, located in Winston-Salem, NC is seeking a full-time faculty member to join us in the Neuroradiology Section within the Department of Radiology.The Department of Radiology, Atrium Health Wake Forest Baptist Medical Center, is seeking a full-time radiologist, interested in pursuing an academic career in Neuroradiology...

  • Cardiothoracic Surgery Opportunity: Winston-Salem, NC

    3 months ago

    Winston-Salem, United States Archway Physician Recruitment Full time

    **Cardiothoracic Surgery Opening in Winston-Salem, NC**Seeking an additional surgeon to join our well-established cardiac surgery group. * Our cardiothoracic surgery group of four physicians is ranked among the highest in the nation with a 3-star rating from the Society for Thoracic Surgeons. * We perform more than 1,200 cardiovascular and thoracic surgical...

  • Hematology Opportunity: Winston-Salem, NC

    3 months ago

    Winston-Salem, United States Archway Physician Recruitment Full time

    Hematologist needed in Winston Salem, NCFull time, permanent job Cancer Institute is seeking a board eligible/board certified hematology physician to join a non-malignant hematology clinic in Winston-Salem, NC. We are an Integrated Network Cancer Program, affiliated with the malignant hematology program. Our team is growing and recruiting an additional...