K Club Server

4 weeks ago

Clearwater, United States Princess K Investments Full time
Job DescriptionJob Description

Job Summary:

K-Club Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Tribute Collection standards.

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Wine knowledge to include grape varietals and intermediate wine pairing with food
  • Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
  • Serves guests in an efficient courteous manner following the proper steps of service
  • Report to work on time and in proper uniform/approved attire
  • Work as part of a team with all team members within the hotel
  • Check station assigned for cleanliness of area
  • Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
  • Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
  • Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
  • Ability to use descriptors to describe dishes
  • Be aware of any specials, soups, drinks, and any items that are running low
  • Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Follow cash handling procedures, and must be able to explain shortages and overages
  • Follow the proper steps of service consistently with every table as outlined in training manual
  • Upsell items to guests at all interactions
  • Bus tables quickly and quietly ensuring no sticky residue is left on the table
  • Ability to carry tray
  • Light food running to include carrying at least two plates at warm or hot temperature
  • Detail tables and remove items not in use
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups without exception unless approved by management
  • Perform other duties as management requests to service our guests
  • Ability to use POS (point of sale) system
  • Follow the procedures addressed in the training manual

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in greater Tampa Bay area required
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology, e.g. tablets

Physical Demands

  • Ability to stand for extended periods of time, potentially under a heat lamp
  • Ability to walk and bend
  • Ability to lift 25 lbs.
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations without losing tempter or creating chaos on the floor
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

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