Remote Field Service Technician

2 weeks ago

Holyoke, United States 21st Century Equipment Full time
Job DescriptionJob Description

Remote Field Service Technicians Wanted - Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.

We are looking for experienced Service Technicians that are able to efficiently troubleshoot, diagnose, and repair various agricultural systems and equipment in the field. Do you have a desire to get producers up and running in a timely manner? Are you a great problem solver with strong computer skills, mechanical aptitude, and interpersonal skills? Do you have a passion for precision farming? We provide ongoing training and career advancements Come join our team


21st Century Equipment, LLC

Pay $38 - $45 per hour

JOB DESCRIPTION

JOB TITLE: Remote Field Service Technician

REPORTS TO: Service Manager

WORKS CLOSELY WITH: Service Manager / Service Coordinators / Territory Aftermarket Manager

JOB SUMMARY: Perform diagnostics, repairs and maintenance work on customer and/or dealer owned agriculture equipment in the field. The primary product of the Service Department is billable time, so an individual must possess good interpersonal skills, be able to interact with customers and be capable of providing detailed repair information on a timely basis.

ESSENTIAL JOB FUNCTIONS:

  • This is a remote position operating primarily outside of the dealership
  • Repair and/or recondition agriculture equipment.
  • Operate special tools and equipment in a safe and orderly manner.
  • Participate in Service Educate Training programs required for the development of skills and knowledge with a path to achieve Level 3 certification.
  • Follows all safety rules and regulations in performing work assignments.
  • Maintains a clean and safe work area and performs work in the same fashion
  • Always properly maintains and cleans a company provided service vehicle
  • This role requires after-hours and on-call support for customers

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  • 5+ years of experience in performing service repairs (Preferred)
  • Ability to operate vehicles and equipment used for diagnostic purposes.
  • Valid driver's license is required. CDL is required.

SPECIAL SKILL REQUIREMENTS:

  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agriculture equipment.
  • Ability to work independently in a remote environment
  • Excellent organizational and planning capabilities related to workflow management
  • Superior customer service skills related to identifying customer needs and solution implementation

PHYSICAL REQUIREMENTS:

  • Extended periods of standing, climbing bending, must be able to lift 75lbs regularly, extensive hours on a computer. May be exposed to extreme weather conditions from extreme heat to winter blizzard conditions.

BENEFITS:

  • Competitive Pay
  • Same day Pay (Tapcheck)
  • Bonuses
  • Profit Sharing
  • Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
  • Tools (w/Snap-On Box) - Recently graduated Service Technician
  • Uniforms (Free laundry service)
  • Laptop/Phone/Company Vehicle (position depending)
  • Medical or HSA insurance
  • Dental Insurance
  • Prescription Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • 401K (with company match)
  • Parental Leave
  • Mental Health Counseling
  • Promotional and Transfer Opportunities
  • Ongoing Training

We will be accepting new applications and considering candidates for the duration of this ad posting. If the role has been posted the position is available to internal and external candidates until the job posting has been taken down.

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test or background check comes back positive, or you are not insurable for a position that requires driving, the job offer will be rescinded.**



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