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Truck Operations Manager

1 month ago

Ardmore, United States Holt Truck Centers of Oklahoma LLC Full time
Job DescriptionJob Description

Job Summary: The Truck Operations Manager is responsible for ensuring the successful management of work performed in the service area including scheduling, prioritizing, and monitoring all work performed in the assigned areas of responsibility. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals. The incumbent is responsible for successful achievement of Service Department operational goals, including effective management and development of human resources; revenue, profitability, expense control, safety compliance, and effective collaboration with other internal service managers, internal company resources and external customers to ensure that work is performed in alignment with the company vision, mission, and values.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values.
2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Provides appropriate support and direction (through collaborative problem solving) with all E.C.S. personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitability
  • Directs the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilities
  • Implements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitability
  • Plans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecasts
  • Manages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customers
  • Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service division
  • Models, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated
  • Successful completion of other key projects as may be assigned by management
  • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of and experience in shop service management
  • Knowledge of construction equipment, machines, and tools, including their designs, uses, repair, and maintenance
  • Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
  • Excellent verbal, written, communication, and presentation skills
  • Exceptional organizational, self-management, time management, and multitasking skills
  • Ability to work on multiple projects and deal effectively with employees and management
  • Ability to think logically while interpreting and analyzing problems assigned or encountered
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
  • Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
  • Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence, and persuade
  • Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
  • Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention of problems
  • Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
  • Ability to work independently as well as a part of a diversified team

Education and Experience:

  • Minimum of 5 years of heavy equipment industry and management experience required
  • Five years of experience in coaching and personnel development for team development required

Supervisory Responsibilities:

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

  • Up to 20%, to include overnight stays
  • Valid Driver’s license required.

Physical Requirements:

  • This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
  • This role frequently communicates with others, must be able to exchange accurate information in these situations
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
  • Occasionally lifts and moves materials and equipment up to 25 lbs.

Work Environment:

  • Frequently works at fast pace with unscheduled interruptions
  • Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
  • Noise level may be loud at times
  • Exposure to small quantities of chemicals, steam, high-pressure water, and highspeed rotating equipment

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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