Program Manager

1 month ago

Quincy, United States Fortcom Health Services Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Company parties

Position: Program Manager

Reports To: Program Director

Qualifications:
  • The Program Manager must have minimum of a Bachelor Degree
  • A Masters degree strongly preferred
  • 3+ years of relevant experience preferably in a professional services environment
  • Must have a drivers license and willing to drive to Members/Caregivers residency
DUTIES:
Direct the coordination of patient care, under the supervision of the Program Director.

RESPONSIBILITIES:
  • Coordinate patient care, among disciplines.
  • Confer, with Clinical Manager on problems and complaints.
  • Liaison between coordinating team and nursing office.
  • Perform all coordinating duties, when necessary.
  • Review, and direct, case management notes, document, change in service, telephone complaints, etc.
  • Supervise the completion of intake forms, and their appropriate routing, for admission approval.
  • Supervise the scheduling of appropriately RN/ case managers to fill the case, the input of the scheduling information on the computer, and continue to supervise the coordination of scheduling.
  • Supervise the scheduling of replacement workers, as needed, and the input of the scheduling information.
  • Communicate with patients/families on service-related issues.
  • Take telephone referral information.
  • Handle matters related to staff and the patient(s) they serve.
  • Supervise the maintenance of case management notes, related to personal problems and/ other situations that arise with staff, including those relating to patient care.
  • Communicate, on a routine basis, with contract agencies, to maintain smooth relations and to obtain needed information.
  • Advise the Clinical Manager of all new cases to be filled and supervise the review of cases, on a weekly basis.
  • Oversee the documentation, and reporting, of changes in patient status, in service requirements, employee staff assignment, and in particular, any unsatisfactory performance.
  • Supervise field staff, regarding punctuality, reliability, assignments, and related matters.
  • Discipline field staff to include making recommendations for termination; this includes counseling and making recommendations regarding suggested discipline, or corrective action, where performance problems exist.
  • Negotiate fees, based on difficult to serve or acuity level, of patients.
  • Market Agency services, to include telemarketing.
  • Performance of other duties, as assigned and required.


Salary: Negotiable

Benefits: 100% Company-Paid Medical and Dental Insurance plus 401k Retirement Plan.

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