IT Technician

Under the direction of the Department Manager and Chief Information Officer, the IT Technician will provide technical support by identifying, researching, and troubleshooting technical issues varying from basic requests to complex hardware and software services.

Principal Responsibilities:

1. Receives, evaluates, prioritizes and provides first level support for incoming requests for assistance from JWCH users experiencing problems with hardware, software, networking, and other related problems.
2. Queries user to collect information about problem and lead user to through basic diagnostic procedures to determine source of error.
3. Provides support in PC set-up and configuration, troubleshooting, software installation and configuration, printer troubleshooting, and basic network issues.
4. Accurately records problem information on system and monitors progress of incidents. Documents each interaction or attempted interaction with user.
5. Reviews and monitors technical documentation, licensing, and upgrades.
6. Assists with Program Manager with more complex projects.
7. Assists the Program Manager with asset management, network support, connectivity, telecom, project management, cellular telephones, PDAs, and procurement.
8. Configures and troubleshoots problems related to multifunctional office devices such as fax machines, photocopiers, scanners, postage machine, cellular telephones, and PDAs.
9. Requires travel from site to site and light lifting.
10. Performs other duties as assigned.

Requirements:

1. Associate Degree in related field or equivalent experience as an IT Assistant or IT Technician.
2. Must be able to drive in the State of California.
3. Proficient in MS Office Suite Applications.
4. Experience working with LAN/WAN connectivity issues, x86 hardware problems, cellular telephone and PDAs preferred.
5. Ability to effectively communicate at all levels of an organization and with individuals form diverse backgrounds, disciplines and levels of technical experience.
6. Good organizational skills and ability to prioritize work.
7. Experience with A+ preferred.

*All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department

Employee Benefits:

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 11 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer.