Field Service Technician

4 weeks ago


San Antonio, United States Fiberlight, LLC Full time
Job DescriptionJob Description

We are actively looking for a highly skilled and customer-focused Last Mile Installation and Testing (LIT) Service Technician to join our dynamic team in the telecommunications industry. As a Field Services Technician, you will play a crucial role in the installation, configuration, and testing of telecom equipment, focusing on industry-leading brands such as Cisco, Ciena, and Fujitsu. This position requires a meticulous attention to detail, robust technical expertise, and outstanding customer service skills.

Responsibilities:


  1. Installation and Configuration:

  • Deploy and set up telecom equipment, including Cisco, Ciena, and Fujitsu devices.
  • Ensure proper configuration of equipment to meet specified requirements.
  • Conduct pre-installation site surveys to assess optimal installation conditions.
  1. Testing and Quality Assurance:

  • Execute thorough testing procedures on installed equipment to guarantee optimal performance.
  • Identify and troubleshoot issues during testing phases.
  • Collaborate with the engineering team to resolve technical challenges and improve system efficiency.
  1. Telecom Services:

  • Work with a range of services, including but not limited to Ethernet, Waves, and Dedicated Internet Access (DIA).
  • Ensure seamless integration of services with telecom equipment.
  • Provide technical support for service-related inquiries and issues.
  1. Customer Service:

  • Interact directly with customers during installations and service visits.
  • Address customer inquiries, concerns, and provide clear explanations of technical processes.
  • Strive to exceed customer expectations by delivering high-quality service.


Requirements:


  1. Technical Proficiency:

  • Demonstrated experience with telecom equipment, especially Cisco, Ciena, and Fujitsu devices.
  • Familiarity with Ethernet, Waves, and DIA services.
  • Ability to diagnose and resolve technical issues efficiently.
  1. Detail-Oriented:

  • Meticulous attention to detail in installation, configuration, and testing processes.
  • Adherence to industry standards and best practices.
  1. Communication Skills:

  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical stakeholders.
  1. Customer Focus:

  • Commitment to providing exceptional customer service.
  • Proven ability to work effectively with customers in various scenarios.
  1. Adaptability:

  • Ability to thrive in a dynamic and fast-paced work environment.
  • Willingness to learn and adapt to new technologies and industry developments.

Qualifications:

  • Minimum [3] years of experience in a similar field.
  • Relevant certifications in telecommunications or related areas are a plus.
  • High school diploma or equivalent; additional technical certifications or education preferred.

If you are a motivated individual with a passion for telecommunications and a commitment to delivering top-notch service, we invite you to join our team as a Field Services Technician. Apply today to be a part of our exciting and innovative journey in the telecom industry.



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