Patient Care and Wellness Advocate

4 weeks ago

Lawrenceville, United States FYZICAL Therapy and Balance Centers Full time
Job DescriptionJob Description

The Patient Care & Wellness Advocate(PCWA) will play a crucial role in enhancing our patient's experience through the following responsibilities:

  • Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient care and support. This collaboration is vital for patients facing emotional challenges with their therapy.
  • Conduct follow-ups with patients, particularly those facing emotional challenges, to support their therapy journey and boost motivation.
  • Manage patient scheduling
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.
  • Schedule appointments efficiently, ensuring a smooth and organized calendar for our patients and therapists.
  • Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Perform wellness check-ins, adopting a compassionate approach to assess patients' well-being and satisfaction with their therapy progress.
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
Responsibilities

The Patient Advocacy Services Specialist (PASS) will play a crucial role in enhancing our patient's experience through the following responsibilities:

  • Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient care and support. This collaboration is vital for patients facing emotional challenges with their therapy.
  • Conduct follow-ups with patients, particularly those facing emotional challenges, to support their therapy journey and boost motivation.
  • Manage patient scheduling
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.
  • Schedule appointments efficiently, ensuring a smooth and organized calendar for our patients and therapists.
  • Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Perform wellness check-ins, adopting a compassionate approach to assess patients' well-being and satisfaction with their therapy progress.
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
Required SkillsQualifications:
  • AS or BS in Psychology, Sociology, or commensurate experience. Relevant experience in customer service, healthcare, or counseling is highly valued.
  • Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
  • Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
  • Proficiency in handling financial transactions and maintaining confidentiality.
  • Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.
Additional Information:

This part-time position offers a gateway to a rewarding career in the healthcare and psychological and social sciences sectors. With a focus on growth and professional development, this role presents an opportunity to make a meaningful impact on our patients’ lives. We are committed to creating a supportive and inclusive work environment that fosters collaboration and excellence.


  • Patient Care and Wellness Advocate

    2 months ago

    Lawrenceville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionThe Patient Care & Wellness Advocate(PCWA) will play a crucial role in enhancing our patient's experience through the following responsibilities:Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient...

  • Patient Care Marketing Specialist

    2 months ago

    Lawrenceville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionAt FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has...

  • Patient Care Marketing Specialist

    4 weeks ago

    Lawrenceville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionAt FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has...

  • Advocate 2.

    1 month ago

    Lawrenceville, United States GeorgiaGov Full time

    Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers. Acts as a liaison and client/victim advocate between the clients/consumers/victims, staff members, other advocates, and service...

  • Advocate 2.

    4 weeks ago

    Lawrenceville, United States GeorgiaGov Full time

    Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers. Acts as a liaison and client/victim advocate between the clients/consumers/victims, staff members, other advocates, and service...

  • Wellness Center IV Lead Nurse

    4 weeks ago

    Lawrenceville, United States Restore Hyper Wellness Full time

    Benefits/Perks A competitive salary Flexible Schedules Casual Dress-code  Fun, wellness-focused work environment Company Overview Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people...

  • Dialysis Patient Care Technician

    2 weeks ago

    Lawrenceville, Georgia, United States US Renal Care Full time

    How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You...

  • Wellness Center Iv Lead Nurse

    3 weeks ago

    Lawrenceville, United States Restore Hyper Wellness - RHWM034 Full time

    **Benefits**: - Competitive salary - Opportunity for advancement - Paid time off - Training & development - Wellness resources **Benefits/Perks** - A competitive salary - Flexible Schedules - Casual Dress-code - Fun, wellness-focused work environment **Company Overview** Restore Hyper Wellness is the leading retail provider of alternative health and...

  • Wellness Center Infusion Lead Nurse

    2 months ago

    Lawrenceville, United States Restore Hyper Wellness - RHWM034 Full time

    Job DescriptionJob DescriptionBenefits/PerksA competitive salaryFlexible SchedulesCasual Dress-codeFun, wellness-focused work environmentCompany OverviewRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means...

  • Wellness Center IV Lead Nurse

    2 months ago

    Lawrenceville, United States Restore Hyper Wellness - RHWM034 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksA competitive salaryFlexible SchedulesCasual Dress-codeFun, wellness-focused work environmentCompany OverviewRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities...

  • Wellness Center IV Lead Nurse

    4 weeks ago

    Lawrenceville, United States Restore Hyper Wellness - RHWM034 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksA competitive salaryFlexible SchedulesCasual Dress-codeFun, wellness-focused work environmentCompany OverviewRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities...

  • Patient Care Technician

    6 days ago

    Lawrenceville, United States Northside Hospital Full time

    Overview Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities ...

  • Patient Care Coordinator

    5 days ago

    Lawrenceville, United States Virsono Hearing Center Full time

    Are you ready to embark on a dynamic career journey that blends cutting-edge technology with compassionate patient care? Join our team as an Patient Care Coordinator and be at the forefront of revolutionizing how we serve our community. As the Patient Care Coordinator (PCC), you'll be at the heart of our operations, reporting to the Regional Clinic Manager...

  • Patient Care Tech, Acute Care General Surgeries

    1 month ago

    Lawrenceville, United States Northside Hospital Full time

    Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Provides nursing assistance and...

  • PATIENT CARE TECH

    1 month ago

    Lawrenceville, United States SummitRidge Hospital Full time

    Job Description Responsibilities Due to continued growth, we are seeking an experienced Patient Care Tech (CNA) , preferably with recent behavioral health experience, to assist the professional, registered nurse (RN) in performing direct and indirect nursing activities for patients of various adult age groups. The Patient Care Tech (CNA) also...

  • PATIENT CARE TECH

    4 weeks ago

    Lawrenceville, United States SummitRidge Hospital Full time

    Job Description Responsibilities Due to continued growth, we are seeking an experienced Patient Care Tech (CNA) , preferably with recent behavioral health experience, to assist the professional, registered nurse (RN) in performing direct and indirect nursing activities for patients of various adult age groups. The Patient Care Tech (CNA) also...

  • Patient Care Tech, Acute Care General Medicine

    1 month ago

    Lawrenceville, United States Northside Hospital Full time

    Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Provides nursing assistance and...

  • Patient Care Tech, Acute Care Orthopedics Unit

    1 month ago

    Lawrenceville, United States Northside Hospital Full time

    Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Provides nursing assistance and...

  • Patient Service Specialist

    2 weeks ago

    Lawrenceville, Georgia, United States Physiotherapy Associates Full time

    Overview:When patients enter our center in Lawrenceville, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...

  • Patient Care Tech, Acute Care Orthopedics Unit

    4 weeks ago

    Lawrenceville, United States Northside Hospital Full time

    Overview Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities ...