Client Care Concierge
4 weeks ago
We’re seeking a positive, personable Client Care Concierge for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started
Compensation:
- $80,000 Expected First-Year Earnings through commission
- Bonus potential
- PTO and paid holidays
- Stipend benefits
- Growth Potential
$80,000 Expected First-Year Earnings through commission
Responsibilities:- Keep track of customer accounts and make updates with new account information as necessary
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Record customer interactions and follow up on their experience with our company
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Manage cultivation of sales inquiries to convert leads to appointments
- Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
- Must have graduated high school, received a G.E.D. or equivalent
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Experience working in a customer-oriented atmosphere
- Competitive and winning attitude - Must want to be #1
- Passion to hunt (cold-call), educate, and sell
- Experience with an online Client Relationship Management (CRM) system
Keller Williams Preferred Properties (KWPP) is an independently owned real estate brokerage located in Upper Marlboro, MD. We specialize in residential sales and leasing, short sales, foreclosures/bank-owned REOs, and commercial sales & leasing.
Established in 2004, we are committed to providing uncompromising support to our agents servicing Maryland, Virginia, and the District of Columbia. As the #1 Real Estate brokerage in Prince George’s County, Maryland, and as one of the top Keller Williams Brokerages in the MD/DC region we dominate the market.
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