Business Analyst

Job Description

Under the general guidance of the IT Solution Delivery Manager, this position is responsible for growing and operating the Information Technology Solution Delivery program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include: reviewing, analyzing, and evaluating business systems and user needs; formulating systems to align with business strategies; business process reengineering and identification of new applications of technology to business problems to make business more efficient and effective; business process mapping; preparing solution options, risk identification, financial analysis; development of requests for proposals; performing testing, validation, and quality assurance of DFI’s information technology; maintaining a high degree of professionalism including during interactions with executive leadership; creating and implementing IT policies, procedures, standards and guidelines. The incumbent is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is headquartered at the Hill Farms State Office building in Madison, WI.

• Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff.
• Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, facilitate the design of business and technology system processes, and negotiate project timeline changes.
• Analyze and document business rules, business and technical requirements, and system operations and procedures.
• Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy or procedure changes to maintain compliance with all applicable constraints.
• Coordinate department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications.
• Create documentation of process and system development changes, and assist business and technical staff to draft new procedures and publications.
• Track system problems and their resolution using DFI's help desk ticketing system, bug-tracking system and other IT request systems. Investigate and analyze system problems and design solutions.
• Coordination, planning and execution of efforts around Quality Assurance of business systems and processes, reliability testing for the agency’s products and/or development processes.

• Develop and execute test cases, scripts, plans and procedures. Record test progress and results.

• Follow software development life cycle methodologies and practices around system testing and quality assurance processes.
• Develop software-testing plans and conduct software tests from components to entire systems.
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommend and facilitate solutions to these issues.
• Document user-acceptance test criteria and conduct user/system acceptance testing.
• Provide thorough feedback to business and technical staff regarding needed enhancements.
• Analyze business data integrity throughout the project.