Grocery Connect Concierge

4 weeks ago

Dallas, United States Bonton Farms Full time
Job DescriptionJob Description
Grocery Connect - Concierge

What is Grocery Connect?

Grocery Connect brings grocery shopping into urban communities traditionally referred to as food deserts. Composed of service centers in the community, Grocery Connect is staffed with a concierge, computer center, and training space. The concierge will train users on how to order via the Kroger platforms, support clients in the order placement process, assist them snap eligibility and registration to increase their purchasing power, and liaison with Kroger for situations that may need special support. With Kroger as our grocery partner, we will utilize their online shopping platforms as well as Kroger trucks and drivers for deliveries to the service center. Deliveries to the center are free and will occur at times driven by community order volumes and determined by Grocery Connect and Kroger.

Who We Are

Grocery Connect is an initiative under the Bonton Farms organization. Bonton Farms mission is to Transforming lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm. Grocery Connect is a team of pilot team members and concierge staff who are working to disrupt the systems that have created food deserts and to bring grocers into the untapped grocery market that these communities makeup.

Job Overview

As a Concierge at Grocery Connect, your primary mission is to encourage and assist community members in moving to utilizing online grocery shopping as an efficient and cost-effective means of completing their grocery shopping within their community. You'll play a crucial role in empowering and supporting customers on their journey towards improved food access. Working closely with Grocery Connect and related platforms, you will become proficient in system training, enabling you to effectively navigate and assist customers in utilizing the online resources to their fullest potential while maximizing the consumers shopping dollars. In this role, your personable and approachable style will go beyond transactional interactions, fostering meaningful relationships with clients. For most clients, online grocery shopping will be a dramatic shift in how they shop, and a trusted, patient concierge can help them overcome the challenges of a new way of doing such a crucial life task. Your training as a level 3 specialist in SNAP benefit qualification will also help increase the purchasing power of those in the community who have been unable to navigate the qualification and registration process on their own. By walking alongside the community members in transitioning to the world of online grocery shopping, you will be able to guide them with compassion, curiosity, humor and patience through learning new skills and improving their access to food at the same time.

Compensation and Benefits: The Concierge role is a part-time position (20-25 hours weekly).

Education: High school diploma or equivalent

Responsibilities:

  • Attend Grocery Connect training sessions including Bonton Farms orientation, Grocery Connect process training, Kroger systems training, Texas Health and Human Services food benefits support certification training.
  • Discuss with each site visitor their state of access to fresh food, as well as technology experiences.
  • Set agreed goals for Concierge services and confirm the details with the visitor.
  • Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.
  • Train community members and community trainers on Kroger systems for online ordering.
  • Create a welcoming environment at the center where community members can feel seen and supported.
  • Assist with food benefit qualification and registration.
  • Provide support for the usage of Connected Dallas systems and communicate with DIA staff on cross support situations between the GC and DIA teams.
  • Offer online grocery ordering support for individuals ordering onsite or with call-in questions.
  • Proactively resolve grocery order issues and work on avoiding future problems.
  • Manage new client data collection.
  • Perform periodic metrics reporting and data collection during both pre and post launch activities
  • Work with Kroger Delivery Drivers and Customer Support to ensure clients of the service center are getting great service and having their grocery order/delivery issues resolved effectively.
  • Attend Pre-Registration events to help bring awareness to Grocery Connect including: attending event, working with community partners to create events calendar and preparation for the events like gathering materials, set up, and tear down.
  • Other tasks as necessary.
Skills and Aptitudes:

  • Ability to embrace the challenge of learning and teaching basic technological concepts necessary to support shopping for groceries online.
  • Curiosity and openness to learning to online shop for groceries using the Kroger systems in a variety of approaches to support the various client needs.
  • Training facilitation skills.
  • Excellent self-organization, language capacity, and cultural competency.
  • Excellent telephone and online communication skills, establishing trust with diverse community members.
  • Positive attitude, interpersonal skills, and cultural sensitivity in working with customers and coworkers.
  • Creative problem-solving and handling of stressful situations.
  • Demonstrate strong interpersonal skills.
  • Willing to work hours that are nonstandard business hours including some weekend and evening hours.
  • Possess knowledge of local resources.
  • Maintain confidentiality and empathy.
  • Exhibit strong organizational abilities.
  • Collaborate effectively with the team.
  • Comfortable sharing workspace with team members from a variety of organizations and cross supporting one another.
  • Stay up-to-date with relevant resources and services.
  • Prioritize customer service.
  • Attention to detail and organization
  • Comfortable with data entry and reporting
  • Fluency in English and Spanish preferred, but not required.


  • Grocery Connect Concierge

    2 weeks ago

    Dallas, United States Bonton Farms Full time

    Job DescriptionJob DescriptionGrocery Connect - ConciergeWhat is Grocery Connect?Grocery Connect brings grocery shopping into urban communities traditionally referred to as food deserts. Composed of service centers in the community, Grocery Connect is staffed with a concierge, computer center, and training space. The concierge will train users on how to...

  • Director of Grocery Connect A Subsidiary of Bonton Farms

    2 months ago

    Dallas, United States Bonton Farms Full time

    Director of Grocery Connect – Subsidiary of Bonton Farms  Company Overview: Grocery Connect, an initiative by Bonton Farms, is reshaping the landscape of grocery access in underserved communities. Our non-traditional approach brings grocery shopping to the heart of neighborhoods, offering online ordering and pickup services at our centers powered by our...

  • Director of Grocery Connect A Subsidiary of Bonton Farms

    2 months ago

    Dallas, United States Bonton Farms Full time

    Job DescriptionJob DescriptionDirector of Grocery Connect Subsidiary of Bonton FarmsCompany Overview: Grocery Connect, an initiative by Bonton Farms, is reshaping the landscape of grocery access in underserved communities. Our non-traditional approach brings grocery shopping to the heart of neighborhoods, offering online ordering and pickup services at our...

  • Regional Manager of Grocery Connect Subsidiary of Bonton Farms

    2 months ago

    Dallas, United States Bonton Farms Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceVision insuranceRegional Manager of Grocery Connect Subsidiary of Bonton FarmsJob Overview: As the Regional Manager of Grocery Connect, you will be responsible for the strategy and implementation for center programming as well as operations of the regional centers during the pilot...

  • Inside Sales Representative

    2 weeks ago

    Dallas, United States Move Concierge Full time

    *Who we are:*Move Concierge is not just another company; we're a movement! Since our launch in 2009, we have earned a spot on the Top 100 Places To Work by Dallas Morning News. Our secret? A vibrant culture that celebrates our team, relentless growth, and our commitment to revolutionizing customer experiences. We make moving hassle-free by seamlessly...

  • Concierge - PRN

    3 weeks ago

    Dallas, United States Lifespace Full time

    Job DescriptionJob DescriptionCommunity: The Stayton at Museum Way Address:  2501 Museum Way Fort Worth, Texas 76107 Pay Range $15. 00-$19. 44+ HourlyLive your purpose.  Grow your career. Thrive through teamwork. Create meaningful, personalized experiences.PRN Positon.At Lifespace, team members are at the center of delivering a purpose driven experience...

  • Inside Sales Representative

    2 weeks ago

    Dallas, TX, United States Move Concierge Full time

    *Who we are:*Move Concierge is not just another company; we're a movement! Since our launch in 2009, we have earned a spot on the Top 100 Places To Work by Dallas Morning News. Our secret? A vibrant culture that celebrates our team, relentless growth, and our commitment to revolutionizing customer experiences. We make moving hassle-free by seamlessly...

  • Overnight Concierge Supevisor

    4 weeks ago

    Dallas, United States Stratton Amenities Full time

    Job DescriptionJob DescriptionStratton Amenities is now interviewing for the Overnight Front Desk Concierge Supervisor over multiple properties in Dallas, TX.As Overnight Front Desk Concierge Supervisor, you will lead and inspire your team to grow their passion for personalized guest service. The Assistant Supervisor is also responsible for managing overall...

  • Weekend Concierge

    3 weeks ago

    Dallas, United States Jefferson Lodge Full time

    Jefferson Lodge - Cascade Living is committed to the quality of life around us, as individuals and as a company. You’ll find that we’re different as our focus is to create a culture of wellness and purposeful living for both residents and employees alike. This is why our motto is: The Difference Between Living and Living Well… Jefferson Lodge (memory...

  • Weekend Concierge

    2 weeks ago

    Dallas, United States Jefferson Lodge Full time

    Jefferson Lodge - Cascade Living is committed to the quality of life around us, as individuals and as a company. You’ll find that we’re different as our focus is to create a culture of wellness and purposeful living for both residents and employees alike. This is why our motto is: The Difference Between Living and Living Well… Jefferson Lodge (memory...

  • Concierge | On Call

    3 weeks ago

    Dallas, United States Omni Hotels Full time

    Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • Concierge | On Call

    2 weeks ago

    Dallas, United States Omni Hotels Full time

    Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • Concierge | On Call

    3 weeks ago

    Dallas, United States Omni Hotels & Resorts Full time

    Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • Concierge | On Call

    1 week ago

    Dallas, United States Omni Hotels & Resorts Full time

    Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • National Account Manager, Grocery

    3 weeks ago

    Dallas, United States Newell Brands Full time

    National Account Manager, Grocery Job Number: 2401681United States-Illinois-ChicagoUnited States-Georgia-Atlanta, United States-Texas-DallasLocation Type - Remote Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees...

  • Concierge | On Call

    3 weeks ago

    Dallas, United States Omni Hotels & resorts Full time

    Dallas Hotel  The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental...

  • Concierge | On Call

    2 weeks ago

    Dallas, United States Omni Hotels & resorts Full time

    Dallas Hotel  The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental...

  • Concierge - PRN (Sat-Sun 2p-7p)

    3 weeks ago

    Dallas, United States Lifespace Full time

    Job DescriptionJob DescriptionCommunity: The Stayton at Museum Way Address:  2501 Museum Way Fort Worth, Texas 76107 Pay Range $15. 00-$19. 44+ HourlyLive your purpose.  Grow your career. Thrive through teamwork. Create meaningful, personalized experiences.At Lifespace, team members are at the center of delivering a purpose driven experience for our...

  • Front Desk Associate

    7 days ago

    Dallas, United States Stratton Amenities Full time

    Job DescriptionJob DescriptionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.We are seeking engaging, energetic, friendly, and professional...

  • Front Desk Associate

    3 weeks ago

    Dallas, United States Stratton Amenities Full time

    Stratton Amenities, a leading provider of luxury concierge services for upscale apartments and condominiums, is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury high rises. We are committed to creating the most hospitable experience for our associates, residents, and clients. Shifts: Part-Time of Full-time Overnights **Key...