Sr On-Site Service Specialist | 26649

2 weeks ago

Pawtucket, United States Ricoh Full time
Job DescriptionJob Description

Summary

Manager Job Description: Pay rate is $17.50 COVID Vax req. Please ensure they are aware.

This is project BUT they will also evaluate for other openings based on performance here. Possible NDA will come as this is Hasbro

UNIQUE WORK HOURS OF 8A TO 8A TO 515P WITH 30 MINUTE NON PAID LUNCH M-0Th and Friday TO 1P NO LUNCH TO TOTAL 40 HOURS

Assist with Mail, Copy, Print, Shipping and Receiving. Processing and delivery of US mail and overnight accountable packages from various carriers to customers. Customer Service background in Shipping / Receiving, Copy / Print, USPS Mail processing.Role provides support in receiving and distributing US Mail, Print Jobs and packages received from overnight accountable carriers. The job entails lifting , moving, and storing packages received.50 lbs. unassisted. Over fifty can get assistance from team members or dollies on site.

Position is customer facing and has direct contact with customer staff in a shipping / receiving / mail atmosphere. Candidate must have strong communications skills, both written and orally. Must be able to communicate in English both verbally, written and email. Candidate must be a self-starter, have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customer’s needs. Candidate must be flexible and have strong Excel, Word and use of Microsoft Outlook and Office 365 office suite.

Should have copy, print, mail experience. The candidate must be a self-starter, assertive and have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customer’s needs. Must have excellent oral and written communication skills. Focus on experience in mail / shipping & receiving preferred. Must have availability between the hours of 8:00 am - 5:15 pm M-T 8:00am – 1:00pm F.

Dress code is business causal

Report to Hasbro 1027 Newport Ave Pawtucket RI 02860 and no fee for parking

​***Shift timings***

8:00 AM to 4:30 PM (Mon- Fri)

Job Type: Temporary

Roles & Responsibilities

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

- Runs high volume copy machines and performs binding and finishing work.

- Operating high volume document imaging systems.

- Operating document image handling software

- Operating MS Office and Email systems for opening, sending and retrieving files

- Opening, saving and transferring PC files based on established protocols

- Accessing document management systems via established protocols

- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

- Maintains records for management reports and inventories of supplies needed.

- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

- Calculates charges for jobs performed and maintains some billing logs.

- Responds to and coordinates all service calls required by customer.

- May perform filing duties in conjunction with specific customer requests.

- Delivers completed jobs to pre-determined customer locations within and outside of the site.

- Maintains daily meter and service logs.

- May travel between customer’s buildings.

- Answers customer questions regarding status or feasibility of job requests.

- Ensures upkeep of convenience copier areas by keeping neat and well stocked.

- Performs duties related to the shipping of materials.

- Performs duties related to the receiving of materials.

- May perform meeting room and conference room set ups.

- May perform building occupant moves within assigned facilities.

- May perform re-lamping and light maintenance duties as assigned.

- May perform occasional cleaning duties as needed.

- May require periodic overtime on nights and weekends, including off-hour emergency response.

- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

- Uses all copier equipment, calculator, fax machine, postage meter and some PC.

- Performs filing duties, which may include ‘purging’ and archiving old documents.

- Performs other duties as assigned.

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