Brand Ambassador

4 months ago

Issaquah, United States TransWest Mobility Full time
Job DescriptionJob Description

About Us: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

We are currently offering a $500 sign on bonus

As a Brand Ambassador for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Brand Ambassadors create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquires, and interacting with our driver team members to ensure the highest level of care while utilizing our services. You can expect to be the face of TransWest in the field, whether onsite on a client’s campus assisting with loading vehicles or launching a new commute route from an offsite parking facility. Brand Ambassadors make the experience seamless. We count on you to play a critical to ensuring our client’s experience is exceptional and they keep them coming back

ESSENTIAL FUNCTIONS:

  • You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
  • Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
  • Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
  • Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
  • Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
  • Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
  • Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
  • A team player who possesses the ability to work effectively with customers, co-workers, and management.
  • Ensure shuttle riders are able to safely enter and exit vehicles in shuttle load zones
  • Monitor and control traffic in parking lot and load zone locations

KEY POSITION COMPETENCIES:

  • High energy and outgoing personality.
  • Social media and tech savvy to promote transportation network information and the TransWest brand.
  • Highly organized and possesses analytical skills.
  • Passionate about meeting and interacting with clients on-site or out in the field.
  • Proactively shares transportation information with clients. Anticipates potential transportation network issues and provides real time feedback to clients.
  • Partners with other TransWest Team Members to solve issues and embrace our culture of process improvement

Requirements

  • Must be able to walk and stand for entire shift
  • Must be at least 18 years old
  • Must have reliable transportation to work
  • Must be able to communicate clearly
  • Must be able to pass a pre-employment drug test and criminal background check

***This is a safety sensitive position****

Benefits

- Starting Pay of $20 an hour

-Annual Pay Increases

-Holiday Pay

- Medical, Dental, Vision, Life and 401k with matching available for team members that work 20 hours a week or more.

-PTO accruals starting on Day 1 with increasing levels based on year's of service

About Our Culture: We enjoy having summer BBQ’s, holiday parties, games, contests and so much more. We work together to ensure everyone can Enjoy the Ride

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.

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