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Medical Front Desk-Hickory
2 months ago
Front Desk Position Description
POSITION SUMMARY:
The Front Desk Patient Representative at our office facilitates patient and visitor access to the practice for a wide variety of purposes. The Front Desk Representatives primary assignments may include, but not limited to greeting and registering patients, scheduling, and confirming appointments; acquiring and verifying patient demographics; scanning and insurance eligibility; communicating and collecting patient payments. Hours are Monday through Friday with varying start time for opening of 7:45am to 8:30am and ending time of 4:45pm to last patient leaves. Rotating Saturdays from 9am to 12pm with other Team members.
RESPONSIBILITIES:
All of the following responsibilities separately or in any combination may be assigned to a Front Desk Representative from time-to-time. Other duties or projects within the scope of an employee’s skills, training, experience and abilities may be assigned from time-to-time.
Patient & Visitor Reception:
- Greet all patients and visitors in a courteous and timely manner; monitor reception wait times and facilitate patient needs; monitor reception area for cleanliness.
- Provide registration information via forms or electronic to new and existing patients, assure accurate and timely entry of demographic and insurance information in accordance with registration policies and procedures.
- Effectively communicate patient-related policies through forms, brochures, and direct communications with patients in a courteous and professional manner.
- Collect patient co-pays, co-insurances, deductibles, and /or balances according to practice policy and procedures. Generate payment receipts and post payments to patient’s account; defer patients to Supervisor or Administration as appropriate.
- Create patient accounts and generate routing forms (charge ticket/encounter form) as required; communicate patient arrival to clinical staff.
Patient Check In/Out:
- Post and/or confirm procedure and diagnostic codes in computer as needed to assure capture of all services provided, including lab, x-ray and other ancillary services.
- Collect patient co-pays, co-insurances, deductibles and/or balances as may be defined by policy from time to time, or as directed; generate payment receipts and post payments to computer system. Balance cash drawer and create daily bank deposits.
- Explain charges, payments, patient balances and insurance questions with patients as needed; Create payments as needed; defer patients to billing, Supervisor or Administration as appropriate.
- Schedule office visit follow-up appointments as indicated; advise patients of scheduling process as needed for scheduling of lab, diagnostic, or outside physician office services.
Appointment Scheduling:
- Field patient calls for appointments in a prompt, professional manner; schedule, cancel and re-schedule patient appointments in accordance with practice and physician policies and protocols.
- Confirm patient office visits, labs, diagnostic testing and other ancillary service appointments. Communicate practice appointment procedures and patient payment expectations.
KNOWLEDGE, SKILLS, ABILITIES:
- Basic knowledge of insurance.
- Working knowledge of physician office practices and procedures.
- Working knowledge of medical terminology and CPT/ICD coding in adult medicine.
- Working knowledge of standard office equipment (computer, copier, fax, scanner, telephone).
- Intermediate Mathematical skills.
- Ability to work under pressure, meet deadlines and manage several tasks simultaneously.
- Ability to maintain and follow confidentiality policies and guidelines.
- Ability to establish and maintain effective working relationships with employees, clinical staff and physicians.
- Ability to interact tactfully and courteously with patients, family members, and visitors in varied situations.
- Ability to maintain professional behavior and promote a positive image of the practice.
- Ability to understand verbal and written instructions.
- Ability to work with minimal supervision.
PHYSICAL ENVIRONMENT/REQUIREMENTS:
- Professional medical office setting without significant variation in temperature or lighting.
- Performance of basic physical functions of finger dexterity, grasping, clearly understood speaking, hearing, sight (far and near to include data, figures and computer equipment), and repetitive motion.
- Performance of primarily sedentary work, sitting for extensive periods of time; occasional lifting or moving of object weighing up to 20 pounds.
- Must be able travel to satellite locations, as needed.
- Must be able to work 9am-12pm on Saturday in rotation.
EDUCATION/EXPERIENCE:
- High School diploma or GED is required.
- 1 year customer service experience required.
- 1 year of experience in medical office front desk check in/check out operations and working with insurance.
