Member Services Representative
4 weeks ago
Essential Duties:
- Data entry of all membership records and accounts including new members and changes to accounts
- Answer multiple phone lines
- Records daily payments
- Responsible for all billing statements, notification, arrangements, and collections of past due accounts
- Attends all staff and club meetings and events
- Complies with the Genesis Health Club staff policy handbook
- Expectations:
- Present a professional demeanor at all times when representing the club.
- Provide input in developing strategies to support club goals and objectives.
- Develop and build a team atmosphere among staff and departments.
- Influence and motivate other staff members to perform at their maximum capacity.
- Ability to respond to common inquiries or complaints from members.
- Assists with all aspects of front desk operations and customer service when required or as needed.
- Requirements:
- Minimum 1year experience in a customer/member service position.
- Basic math aptitude
- Working proficiency in a Windows environment with basic work processing and data entry skills
- High School Diploma or equivalent
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