Financial Counselor

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused cancer and rheumatology center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to not only Medical Oncology and Hematology, but Radiation Oncology, and Rheumatology patients as well. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials.

Beacon has an excellent opportunity available within our clinic as a Financial Counselor. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you  

Position Summary: 

The Financial Counselor is responsible for obtaining current benefits for patients entering treatment, to review these benefits with each patient and secure any financial assistance that is available at the time of their first visit in a growing oncology and hematology practice. The Financial Counselor will ensure all pertinent information is available and accurately documented, allowing for timely and efficient billing and ensuring this completed within the guidelines of Beacon policies, state & federal laws/regulations, and business ethics. 

Duties/Responsibilities:  

• Serves as support to patients and their family members to assure patients have access to all available funding, working with private as well as governmental agencies (i.e., private insurance, HMO/PPO’s, Medicare, obtaining grants, copay cards) 
• Prepares patient accounts for Supervisor’s approval. 
• Determines patients’ ability to pay and secure repayment arrangement with patients while following Beacon’s established polices. 
• Provides estimates to patients for planned treatments. 
• Identifies both patient and Beacon expectations and strives to exceed them. 
• Actively participates in and encourages others to utilize creative and innovative approaches to accomplish tasks. 
• Demonstrates responsibility for ongoing personal development, professional growth, and continuing education. 
• Performs duties in a self-directed manner with minimal supervision or direction. 
• Ensures that routine and priority tasks are completed within established departmental time frames. 
• Demonstrates a clear understanding of and consistently adheres to department and facility policies and procedures. 
• Follows policy and procedures regarding financial screening, arrangements, and third-party demands. 
• Exercises problem solving skills independently and update system to resolve any patient account delay. 
• Handles all patient/family contact in a courteous, professional manner with sensitivity to individual needs. 
• Receives and places telephone calls in a skillful manner using appropriate etiquette. 
• Handles all telephone requests with courtesy, accuracy, and respect for confidentiality. 

Skills/Abilities: 

• Compassionate and caring bedside manner. 
• Strong written and verbal communication skills. 
• Ability to work extremely well in a group setting. 
• Ability to interpret billing manuals, insurance and/or other third-party coverage. 
• Understanding of the third-party review process, payer funding and authorization procedures, government/state payers, including eligibility factors strongly preferred. 
• Knowledge of medical and insurance terminology is required. 
• Must obtain the ability to prioritize workload and possess ability to meet tight time frames. 
• Must obtain the ability to work under minimal supervision. 
• Must obtain the ability to concentrate on detail in the middle of other activities. 

Education: 

• A high school diploma or its equivalent is required. 
• Two years of experience and working knowledge of all patients accounting functions, 

including pre-authorizations, eligibility and self-pay estimates is preferred. 

Other duties 

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Benefits:

• Paid Time Off (PTO)
• Eight (8) paid, closed clinic, holidays each year
• Health insurance, including medical, dental, and vision
• 401(k) plan
  
• Professional development fund
• Employee assistance program

Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.