General Manager

3 weeks ago


Waco, United States Scenthound Waco, TX Full time
Job DescriptionJob DescriptionPerks and Benefits:
  • Direct career growth path to Regional or Area Management positions and additional options
  • Competitive hourly base pay, plus tips; performance bonuses
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership
About the Position:
The Manager is a vital position offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover We are looking for a HANDS-ON leader who can manage the day-to-day operations with an emphasis on critical KPIs.

Tasks:

  • Drive membership sales through health and wellness education.
  • Maintain a knowledgeable team that prioritizes dog wellness and safety.
  • Provide leadership, guidance, and mentorship for the employees.
  • Drive employee development through leadership, training, and performance reviews.
  • Uphold quality standards through hands-on participation, employee audits, and training.
  • Promptly and accurately communicate information from upper management to your team.
  • Identify when/ where help is needed and provide assistance to keep everything on schedule.
  • Create an environment conducive to teamwork, open communication.
  • Manage client expectations; Resolve customer concerns.
  • Ensure the safety of dogs and team members at all times.
  • Adhere to sanitary and cleaning practices.
Skills and Abilities:
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services


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